Dental Operations Manager

PATHS Inc.; Danville, Northern (VA, KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

PATHS Inc. in Danville, VA, is seeking an Operations Administrator to oversee the daily operations of the dental offices. You will ensure adequate staffing, training, and smooth patient flow across sites.

Responsibilities include leading administrative and clinical staff, enforcing infection control standards, preparing monthly reports, and coordinating with executives to deliver high-quality patient care. Strong organizational and communication skills are essential.

Qualifications

• High School Diploma or GED required.
• Minimum of three years of experience in a dental or healthcare center.
• Knowledge of eClinicalWorks preferred.

Responsibilities

• Oversees daily operations of the dental offices and staff.
• Oversees patient relations and maintains patient confidentiality.
• Leads administrative and clinical staff development and supervision.
• Ensures environment of care standards and infection control.
• Prepares monthly reports and participates in performance evaluations.

Skills

Leadership

Patient relations

Staff supervision

Communication

Policy implementation

Education

High School Diploma

Tools

eClinicalWorks

Job description

Job Type:
40 Hours per Week

Education: High School

Duration: Permanent

Job Description:

Summary
Responsible for the daily organization and operation of the overall operations of the Danville Dental offices. Insures adequate staffing and training of staff as well as smoothness of patient flow.

Patient Relations

• Collaborates with the Chief Operations Officer to oversee office procedures and policies regarding the delivery of patient care.
• Communicates with patients and visitors in a courteous, professional manner, addresses questions and needs with sensitivity to patient confidentiality, cultural diversity, and individual needs.
• Addresses patient concerns and assists patients with conflict and problem resolution.
• Receives patient complaints and reports them to the Chief Clinical Officer, as appropriate.
• Acts as a patient advocate and promotes patient satisfaction.
• Collects patient satisfaction surveys and reports results to Quality Coordinator.

Staff Relations / Team Support

• Provides leadership, supervision, training, and direction to administrative support staff, in accordance with PATHS policies and procedures.
• Supports administrative staff in delivering high-quality care.
• Performs other duties as required by the Chief Operations Officer to meet operational and patient care needs.

Clinical Oversight (if applicable)

• Provides leadership, supervision, training, and direction to clinical staff, in accordance with PATHS policies and procedures.
• Ensures compliance with environment of care standards by maintaining exam rooms, nursing stations, equipment, and all clinical work areas in a clean, safe, and orderly condition.
• Ensures a safe, clean, and orderly care environment, including nursing stations, exams rooms and other clinical areas.
• Supports clinical staff, in delivering high-quality care.

Administrative Duties

• Oversees daily operations of the site, including front office functions and support staff activities.
• Assists the Clinical Director, Chief Clinical Officer, and Quality team in organizing staff and resources to carry out healthcare/dentalcare plan of PATHS.
• Conducts annual performance evaluations for assigned staff.
• Prepares and submits required monthly reports, if applicable.
• Supervises front desk staff, including interviewing, hiring, training and scheduling
• Demonstrates enthusiasm commitment to continuous learning and professional development opportunities.
• Supervises two or more employees.

Safety / Infection Control Activities

• Ensures a safe, clean, and orderly care environment, including waiting rooms, front desk work areas, and other patient areas.
• Maintains compliance with infection control and bloodborne pathogen protocols.
• Reports environment of care concerns and assists with safety inspections and surveys.

OTHER DUTIES

This job description is not intended to be an exhaustive list of all responsibilities. Duties may change at any time with or without notice.

Preferred Skills:

Education and/or experience

• High School Diploma (or GED or High School Equivalence Certificate);
• Minimum of three (3) years of experience in a dental or healthcare center is required
• Knowledge of eclinicalworks is preferred