Dental Operations Lead: Patient Experience & Compliance

Apicha; New York, Northern (NY, KY); Hybrid; USD 68,000 - 82,000; Full time

Benefits offered by this job

12 Paid Holidays

Vacation and sick leave

Health Insurance Coverage

Flexible Spending Account

Life Insurance

Employee Assistance Program

Job summary

Apicha Community Health Center in Jackson Heights, NY is seeking a Manager of Dental Operations to oversee the daily administrative and operational functions of the dental clinic under the Director of Clinic Operations. This role emphasizes efficient patient flow, accurate scheduling, HIPAA compliance, staff supervision, and continuous process improvement to enhance patient experience.

The position requires an associate degree with 3+ years of dental office management, strong communication, and

Qualifications

• Associate degree with a minimum of 3 years related experience required. Bachelor Degree in related field preferred
• Strong communication and problem-solving skills; able to address staff questions, resolve conflicts, and take initiative on projects
• Fluency in Spanish or an Asian language strongly preferred

Responsibilities

• Oversee front desk operations for patient flow and scheduling
• Manage daily cash collections and deposits
• Ensure HIPAA compliance and patient privacy
• Train and onboard staff on clinic workflows
• Monitor performance and drive process improvements

Skills

Staff training

Communication skills

Problem solving

Team leadership

Interpersonal skills

Education

Associate degree

Bachelor's degree preferred

Tools

eClinicalWorks

Practice mgmt software

Job description

Apicha Community Health Center in Jackson Heights, NY is seeking a Manager of Dental Operations to oversee the daily administrative and operational functions of the dental clinic under the Director of Clinic Operations. This role emphasizes efficient patient flow, accurate scheduling, HIPAA compliance, staff supervision, and continuous process improvement to enhance patient experience.

The position requires an associate degree with 3+ years of dental office management, strong communication, and