Dental Office Operations & Patient Experience Lead

Smile Styles; Linden (NJ); On-site; USD 42,000 - 68,000; Full time

Job summary

Smile Styles in Linden, NJ is seeking an experienced Dental Office Manager to oversee day-to-day operations and support both the clinical team and administrative staff.

The ideal candidate will be a strong communicator and leader, capable of managing a busy dental office, optimizing patient experience, and driving practice growth and efficiency. This full-time role emphasizes patient service, staff leadership, and regulatory compliance.

Responsibilities

• Oversee daily administrative and front-office operations.
• Lead, train, schedule, and support administrative staff.
• Manage patient scheduling, confirmations, cancellations, and recall systems.
• Provide excellent customer service and resolve patient concerns professionally.
• Coordinate treatment presentations, patient follow-up, and case acceptance processes.
• Monitor accounts receivable, payments, collections, and insurance claims.
• Verify insurance benefits and assist with treatment estimates when needed.
• Work with insurance companies to resolve outstanding claims and discrepancies.
• Maintain accurate patient records and ensure compliance with office policies.
• Monitor office supplies, equipment, and vendor relationships.
• Assist with staff scheduling and performance management.
• Track office performance and key metrics.
• Help develop and implement procedures to improve efficiency and patient satisfaction.
• Ensure compliance with applicable HIPAA, OSHA, and dental-office regulations.
• Collaborate closely with dentists and clinical staff to maintain smooth office operations.
• Support marketing, community outreach, and practice-growth initiatives as needed.

Job description

Smile Styles in Linden, NJ is seeking an experienced Dental Office Manager to oversee day-to-day operations and support both the clinical team and administrative staff.

The ideal candidate will be a strong communicator and leader, capable of managing a busy dental office, optimizing patient experience, and driving practice growth and efficiency. This full-time role emphasizes patient service, staff leadership, and regulatory compliance.