Dental Office Manager - Ypsilanti

Dental Dreams LLC; Ypsilanti (MI); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Competitive salary + monthly bonuses

Medical & Vision Insurance

Free dental treatment at our locations

PTO

401K

Life Insurance

Pet Insurance

Job summary

Dental Dreams LLC in Ypsilanti, MI is seeking a motivated Office Manager with managerial dental practice experience to lead front desk operations, supervise staff, and support dentists and dental assistants.

You will manage scheduling, patient relations, verify benefits, oversee payments, and ensure compliance with CDC guidelines.

Qualifications

• Chairside dental assistant experience required.
• Treatment coordination, dental insurance, and front desk experience.
• Outstanding customer service and conflict resolution skills.
• Able to work in a fast-paced, hands-on environment.

Responsibilities

• Supervise front and back-office staff and cover roles as needed.
• Foster a patient-centric service culture.
• Hire & train support staff; conduct performance reviews.
• Verify benefits and manage check-in/out processes.
• Explain treatment plans and collect payments.
• Oversee scheduling to meet goals and submit pre-authorizations.

Skills

Chairside dental assistant

Treatment coordination

Dental insurance

Front desk experience

Customer service

Conflict resolution

Fast-paced environment

Tools

ADP Workforce

Dentrix

Eaglesoft

Job description

The Role : Dental Dreams in Ypsilanti, MI seeks a motivated Office Manager professional with managerial dental practice experience. This position will focus on achieving operational goals, managing employee relations, and patient relations. The scope of the role is to assist and cover the front desk staff, fulfill the scheduling requirements and provide the necessary support to the Dental Assistants and Dentists.

Who Are We: Dental Dreams is a dynamic, growing company with offices in Illinois, Texas, Massachusetts, Pennsylvania, Maryland, Virginia, New Mexico, South Carolina, Louisiana, California, Michigan, and Washington, DC. Our mission is to provide high-quality dental services in first-class facilities. We hire only the most qualified dentists and staff committed to superior patient care. More than 94% of Dental Dreams’ patients say they recommend us to family and friends.

Benefits

• Competitive Salary + Monthly Bonuses for Office Managers
• Benefits package includes:
• Medical & Vision Insurance
• Free dental treatment at our locations
• PTO
• 401K
• Life Insurance, Pet Insurance and More
• We pride ourselves on observing all CDC and industry guidelines. We have also secured the recommended PPE and have protocols to safeguard our patients and staff.
  

Responsibilities

• Supervise all front and back-office staff; and cover those roles if necessary.
• Have a patient-centric disposition and foster a culture of service
• Hiring & training of support staff, performance management & annual reviews
• Accurately verify dental benefits and check-in/out processes
• Assist with presenting and/or explaining treatment plans
• Collect payments, co-payments, and deductibles
• Overseeing patient scheduling per goals
• Create insurance claims and submit pre-authorizations to insurance companies on a timely basis
• Pull patient charts for future appointments when necessary
• Other duties as assigned
  
  

Qualifications

• Required:
• Chairside Dental Assistant experience
• Treatment coordination / Dental Insurance / Front Desk experience
• Outstanding customer service and and conflict resolution
• Must be able to work in a fast-paced, hands-on environment
• Preferred:
• Dental practice management experience
• Bilingual
• Medicaid / Medicare dental insurances
• Knowledge in ADP Workforce, Dentrix, and/or Eaglesoft
  

KOS Services LLC / Dental Dreams is proud to be an Equal Employment Opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.