Dental Office Manager & Patient Experience Lead

Rodeo-Dental-; Edinburg (TX); On-site; USD 45,000 - 75,000; Full time

Job summary

Rodeo Dental is seeking an Office Manager to lead day-to-day operations, staff scheduling, and patient care experience across the practice. The role requires strong leadership, financial oversight, and compliance with safety standards.

You will collaborate with doctors, manage schedules, oversee billing accuracy, and drive productivity with data-driven decision making. Flexible hours may be required to meet business needs.

Qualifications

• 3+ years dental experience is preferred.

Responsibilities

• Foster and promote Rodeo’s high-performance culture and effective management of patient experience workflow/processes.
• Facilitate delivery of optimal patient experience and care outcomes.
• Leverages organizational reporting to drive office performance to achieve targets (productivity reports).
• Analyze and interpret financial data to meet organizational goals and support strategic decision making affecting the P&L.
• Ensure team uses MaxAssist to build patient schedules and monitor tasks, drive productivity, and streamline workflows.
• Ensure billing accuracy by working with Revenue Cycle Management to control insurance adjustments and claim resolution.
• Manage accounts payable and receivable, ensuring timely payments and collections.
• Identify measures to control and reduce operating expenses.
• Promote team collaboration, innovation and sharing of information and ideas.
• Lead the Morning Opportunity Meeting (MOM).
• Create and communicate staff assignments.
• Ensure Office Readiness Checklist is completed daily before opening.
• Monitor office functions to ensure engagement and performance.
• Work with marketing and procurement to ensure marketing collateral is up to brand standards.
• Identify patient escalations and engage doctors and leadership for root causes and solutions.
• Build strong relationships with doctors to facilitate treatment and team engagement.
• Ensure staff are 100% credentialed and certified.
• Coordinate with HR on hiring, training, and employee relations.
• Able to perform Treatment Coordinator duties or learn them.
• Maintain OSHA, HIPAA, and infection control training.
• Perform other duties as assigned.

Skills

Dental experience

Customer service

Leadership/Management

Supply management

MS Office

Social media marketing

Bilingual (Spanish)

Tools

MS Office

Google Suite

Job description

Rodeo Dental is seeking an Office Manager to lead day-to-day operations, staff scheduling, and patient care experience across the practice. The role requires strong leadership, financial oversight, and compliance with safety standards.

You will collaborate with doctors, manage schedules, oversee billing accuracy, and drive productivity with data-driven decision making. Flexible hours may be required to meet business needs.