Dental Office Manager: Lead Operations & Patient Experience

Rodeo-Dental-; Denver (CO); On-site; USD 70,000 - 80,000; Full time

Job summary

Rodeo Dental is seeking an Office Manager to lead all aspects of the dental practice, including operations, staff scheduling, patient experience, and financial performance. The role reports to the Regional Operations Manager or Vice President of Operations and requires a flexible schedule with evenings and weekends.

Ideal candidates have 3+ years in dental and customer service, plus 5 years of leadership. Proficiency with MS Office/Google Suite is preferred; Spanish bilingualism is a plus.

Qualifications

• 3+ years dental experience
• 3+ years experience in customer service
• 5 years of previous leadership or management experience is preferred
• Experience with supply and practice cost management
• Working knowledge of MS Office and/or Google Suite Technologies
• Experience with social media marketing is a plus
• Bilingual (Spanish) is preferred

Responsibilities

• Foster and promote Rodeo’s high-performance culture and effective management of Rodeo’s patient experience workflow/processes.
• Facilitate the delivery of optimal patient experience and patient care outcomes.
• Leverages organizational reporting to drive office performance to achieve targets i.e. productivity reports.
• Ability to analyze and interpret financial data to meet organizational goals, and support strategic decision making positively impacting the P&L.
• Ensure team utilizes MaxAssist to actively build patient schedules while also using the system to monitor operational tasks, drive productivity, and streamline practice workflows.
• Ensure billing accuracy by working closely with Revenue Cycle Management to control insurance adjustments and proper claim resolution.
• Manage accounts payable and receivable, ensuring timely payments and collections.
• Identify and execute on measures to control and reduce operating expenses.
• Promote team collaboration, innovation and the sharing of information and ideas
• Lead the Morning Opportunity Meeting (MOM).
• Create and communicate staff assignments to team members.
• Ensure Office Readiness Checklist is completed each day before opening.
• Monitor all office functions to ensure team members are engaged and performing assigned duties as detailed in operational protocols and procedures.
• Work closely with the team to ensure the appointment board and the patient status is optimized.
• Work closely with marketing and procurement to ensure all marketing collateral, including in-clinic celebrations, is up to brand expectations.
• Identify potential patient escalations and engage the doctors, operational leadership, and Corporate resources as required to discuss issues, seek out root causes, and provide solutions to systemic issues.
• Build strong relationships with all doctors to facilitate treatment and Team Member engagement.
• Make sure the staff always remains 100% credentialed and certified, while performing their duties.
• Coordinate and work closely with HR regarding all hiring, training, and all employee relations needs.
• Ability to perform Treatment Coordinator duties or capacity to learn Treatment Coordinator duties.
• Maintain office and team required OSHA, HIPAA, and infection control training.
• Performs all other duties as assigned that support the organization's mission.

Skills

Leadership experience

Customer service

Bilingual Spanish

Tools

MS Office

Google Suite

Job description

Rodeo Dental is seeking an Office Manager to lead all aspects of the dental practice, including operations, staff scheduling, patient experience, and financial performance. The role reports to the Regional Operations Manager or Vice President of Operations and requires a flexible schedule with evenings and weekends.

Ideal candidates have 3+ years in dental and customer service, plus 5 years of leadership. Proficiency with MS Office/Google Suite is preferred; Spanish bilingualism is a plus.