Dental Office Manager

Piedra Dental Group; Cooper City (FL); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player in dental care is seeking a dynamic Practice Manager to lead operations and enhance patient experiences. In this critical role, you will oversee day-to-day office functions, manage a high-performing team, and ensure exceptional patient satisfaction. You'll collaborate with clinical staff, implement patient retention strategies, and drive the practice's growth through strategic initiatives. Join a supportive and collaborative environment where your leadership will make a meaningful impact on patients and team members alike. If you're ready to shape the future of dental care, this opportunity is for you!

Benefits

Competitive salary

PTO

Holidays

Dental benefits

Aligned Incentive Bonus

Opportunities for professional growth

Collaborative team environment

Qualifications

• Proven experience managing a multi-doctor practice or multi-specialty dental office.
• Exceptional organizational, communication, and problem-solving abilities.

Responsibilities

• Ensure smooth day-to-day office operations and optimize patient flow.
• Manage recruitment, onboarding, training, and performance evaluations for team members.

Skills

Leadership Skills

Organizational Skills

Communication Skills

Problem-Solving Skills

Education

Experience managing a multi-doctor practice

Knowledge of insurance processing and regulatory compliance

Tools

Dental Practice Management Software

Job description

At Piedra Dental Group, we are committed to providing exceptional care to our patients and fostering a supportive, dynamic environment for our team. As a growing patient-centered dental private practice, we are seeking an experienced and motivated Practice Manager to oversee the day-to-day operations, enhance patient experiences, and drive the success of our practice.

Our growing practice currently includes 1 general dentist and 1 part-time periodontist. We are excited to expand our team and will be adding another general dentist in the near future, making this a dynamic opportunity to be part of a collaborative and evolving multi-provider and multispecialty practice.

Position Overview:

The Practice Manager is a critical leadership role responsible for ensuring the efficient operation of the office, managing a high-performing team, and maintaining the highest level of patient satisfaction. This role requires strong organizational skills, a proactive mindset, and the ability to work collaboratively with the clinical team and leadership to meet the practice’s goals.

Key Responsibilities:

Operational Management

• Ensure smooth day-to-day office operations by resolving workflow bottlenecks and optimizing patient flow.
• Oversee accurate posting of patient charges, payments, and adjustments in the practice management system (PMS).
• Ensure end-of-day balancing, reconciling collections with PMS reports, and resolving posting errors promptly.
• Collaborate with team members to ensure the accuracy of insurance claims and payments.
• Deliver exceptional customer service and professionally address patient concerns or complaints.
• Develop patient retention strategies and manage communication initiatives.
• Monitor and enhance the practice’s reputation through patient feedback and online reviews.
• Manage recruitment, onboarding, training, and performance evaluations for team members.
• Create and maintain staff schedules to ensure adequate coverage.
• Oversee payroll, time tracking, and resolve team conflicts to foster a positive work environment.
• Monitor office budgets, control expenses, and oversee payroll processing.
• Analyze production, collections, and KPIs, presenting reports to measure growth and efficiency.
• Manage billing, collections, insurance claims, and accounts receivable processes.

Compliance & Technology

• Ensure regulatory compliance with HIPAA, OSHA, and other state/federal requirements.
• Maintain accurate documentation and oversee infection control and safety protocols.
• Manage IT and equipment issues, train staff on new systems, and monitor inventory levels.

Strategic Collaboration

• Assist with insurance contracts, credentialing, and negotiating supplier agreements.
• Collaborate with leadership on branding, marketing, and patient acquisition efforts.
• Lead efforts to expand services and integrate new specialties into the practice.

Qualifications:

• Proven experience managing a multi-doctor practice or multi-specialty dental office.
• Strong leadership skills with the ability to support a growing team and dynamic practice environment.
• Exceptional organizational, communication, and problem-solving abilities.
• Proficiency in dental practice management software and financial reporting.
• Knowledge of insurance processing, billing, and regulatory compliance.

What We Offer:

• Competitive salary and benefits package including PTO, Holidays, & Dental benefits package
• Aligned Incentive Bonus
• Opportunities for professional growth and development.
• A supportive, collaborative team environment.
• The chance to make a meaningful impact on patients and team members alike.

If you’re ready to lead a thriving practice and help shape our future, we’d love to hear from you. Please submit your resume and a cover letter detailing your experience and why you’re the perfect fit for this role.

Join us in creating exceptional smiles and a thriving practice!

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Health Care Provider