Dental Office Manager

Concierge Dental Group; Buffalo (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

Concierge Dental Group is seeking a dedicated Dental Office Manager to lead their team in Buffalo, NY. This role involves ensuring exceptional patient care, managing financial operations, and fostering a collaborative work environment. The ideal candidate will have a strong background in dental office management, excellent communication skills, and a commitment to high-quality patient service.

Benefits

Competitive salary

Bonus Structure

Health insurance

Paid time off

Retirement plans

Opportunities for career growth

State-of-the-art equipment

Supportive environment

Qualifications

• 3-5 years of experience in a dental office or healthcare setting.
• Prior management or supervisory experience in a dental practice.
• Proven track record of leading a team effectively.

Responsibilities

• Lead and manage the dental office team and staff.
• Oversee patient experience and resolve complaints.
• Manage financial aspects including collections and budgeting.

Skills

Leadership

Communication

Organizational Skills

Time Management

Conflict Resolution

Education

High school diploma or equivalent

Bachelor's degree in healthcare administration or business management

Tools

Dental practice management software

Job description

Join the Fastest Growing Dental Team in WNY!

About Us:

Concierge Dental Group is expanding, and we're seeking a dedicated Dental Office Manager to lead our team, ensure exceptional patient care, and manage the financial and operational aspects of our dental practices.

Key Responsibilities:

• Leadership and Staff Management:
  • Lead and manage the team, including administrative staff, dental assistants, and dentists.
  • Conduct morning huddles and monthly team meetings.
  • Perform staff training and evaluations.
  • Foster a positive and collaborative work environment.

• Patient Services:
  • Oversee the patient experience from scheduling to post-visit follow-up.
  • Resolve patient complaints and issues.
  • Ensure accurate, complete, and confidential patient records.

• Financial Management:
  • Oversee collections and insurance claims processes.
  • Monitor accounts receivable and reduce outstanding balances.
  • Manage the office budget and analyze financial reports.

• Operational Efficiency:
  • Implement new office policies and procedures directed by managment.
  • Ensure compliance with HIPAA, OSHA, and other regulations.
  • Manage office supplies and inventory.

• Communication and Coordination:
  • Serve as the primary contact between administrative staff, clinical staff, dentists, and management.
  • Communicate office updates and policy changes.

Experience Required for this position:

1. Educational Background:

• High school diploma or equivalent (required).
• Bachelor's degree in healthcare administration, business management, or a related field is a plus.

2. Professional Experience:

• Minimum of 3-5 years of experience in a dental office or healthcare setting.
• Prior experience in a management or supervisory role within a dental practice.
• Proven track record of effectively leading and managing a teamto achieve performance goals.
• Experience conducting staff training and development programs.

3. Technical Skills:

• Proficiency with dental practice management software (e.g., OpenDental,Eaglesoft, etc).
• Knowledge of dental billing and coding, insurance claims processing, and accounts receivable.
• Familiarity with HIPAA, OSHA, and other regulatory requirements in a dental setting.

4. Interpersonal Skills:

• Excellent communication and interpersonal skills to interact effectively with patients, staff, and dental providers.
• Strong organizational and time-management skills.
• Ability to resolve conflicts and address staff concerns efficiently.
• Commitment to providing exceptional patient care and customer service.

Why Join Us?

• Competitive salary
• Bonus Structure
• Benefits package including health insurance, paid time off, and retirement plans
• Opportunities for career growth and advancement
• State-of-the-art equipment and technology
• Supportive and team-oriented environment

If you are passionate about providing high-quality care and enjoy working in a fast-paced and dynamic environment, we encourage you to apply. Join our team and take your career to the next level!

How to Apply:

Submit your resume detailing your relevant experience and why you are the perfect fit for this role!