Dental Office Manager

Forte Dental; Berkley (MI); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player in dental care is seeking a dynamic Front Office Manager to enhance the patient experience. This role involves coordinating front desk activities, managing insurance claims, and leading a dedicated team. The ideal candidate will combine excellent customer service skills with strong organizational abilities, ensuring a welcoming environment for all visitors. Join a supportive team where your contributions will directly impact patient satisfaction and office efficiency. If you are passionate about delivering exceptional service and thrive in a fast-paced environment, this opportunity is perfect for you.

Benefits

401(k)

401(k) Matching

Dental Insurance

Employee Discount

Paid Time Off

Qualifications

• 2+ years of experience in dental management preferred.
• Proficient in Dentrix software and MS Office, especially Excel.

Responsibilities

• Process insurance claims and manage patient accounts.
• Train and supervise office staff, ensuring excellent customer service.
• Monitor office budget and maintain updated records of expenses.

Skills

Customer Service

Office Management

Dentrix Software

Problem-Solving

Communication Skills

Organizational Skills

Multitasking

Basic Bookkeeping

Education

High School Diploma

Additional Certification

Tools

Dentrix Software

MS Office (Excel, Word)

Office Machines (Fax, Printers)

Job description

Job description

We are looking for a Front office manager to manage our dental practice. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will coordinate all front desk activities, including insurance claims processing, insurance and accounts aging, statements and schedule management. As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach. Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.

Responsibilities

Process insurance claims, oversee patient insurance eligibility, manage patient insurance aging and accounts receivable

Train, supervise and support office staff, including receptionists, security guards and call center agents

Schedule shifts

Ensure timely and accurate customer service

Handle complaints and specific customers requests

Troubleshoot emergencies

Monitor stock and order office supplies

Ensure proper mail distribution

Prepare and monitor office budget

Keep updated records of office expenses and costs

Ensure company’s policies and security requirements are met

Skills

Proven work experience as a Front desk manager or Reception manager

Dentrix software proficient

Hands on experience with office machines (e.g. fax machines and printers)

Thorough knowledge of customer service, office management and basic bookkeeping procedures

Proficiency in English (oral and written)

Solid knowledge of MS Office, particularly Excel and Word

Excellent communication and people skills

Good organizational and multitasking abilities

Problem-solving skills

High School diploma; additional certification is a plus

Job Type: Full-time

Pay: $30.00 - $40.00 per hour

Benefits:

401(k)

401(k) matching

Dental insurance

Employee discount

Paid time off

Schedule:

8 hour shift

Experience:

Dental Management: 2 years (Preferred)

Work Location: In person