Dental Office Assistant

Heartland Dental; Gainesville (VA); On-site; USD 35,000 - 50,000; Full time

Job summary

Heartland Dental seeks a Dental Office Assistant to manage front office tasks and support patient care. The ideal candidate will have at least 2 years of experience in a dental setting, excellent communication skills, and familiarity with Dentrix software. Join a leading dental support organization committed to diversity and community care.

Qualifications

• Minimum 2 years of experience in a dental setting.
• Experience in a fast-paced, customer-centric environment.
• Ability to protect PHI and maintain data safeguards.

Responsibilities

• Greet and welcome patients to create a positive first impression.
• Manage front office duties such as answering phones and scheduling.
• File insurance claims and process accounts receivable.

Skills

Communication

Organizational skills

Customer service

Tools

Dentrix

Job description

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About the Role

• Greet and welcome patients to create a positive first impression.
• Manage front office duties such as answering phones, checking mail, and communicating with patients and insurance companies.
• Utilize Dentrix for scheduling and records management.
• Schedule and confirm appointments for multiple providers.
• File insurance claims, follow up on claims, verify benefits, and explain coverage.
• Post payments and process accounts receivable.
• Review treatment plan fees and payment options with patients.
• Partner with the team to implement dental systems to optimize office performance.

Qualifications

• Minimum 2 years of experience in a dental setting.
• Experience in a fast-paced, customer-centric environment.
• Excellent communication and organizational skills.
• Ability to protect PHI and maintain data safeguards, with regular HIPAA training.

Preferred Experience

• 3+ years in dental or medical settings.
• 1+ years with insurance billing and accounts receivable.
• Experience with Dentrix or similar software.

Physical and Other Requirements

• Ability to perform essential duties with or without accommodations.
• Prolonged sitting and computer work.
• Ability to lift up to 15 pounds.
• Availability for virtual or in-person training.
• TB test required prior to employment (except in FL & TN).

About Heartland Dental

Heartland Dental is the largest dental support organization in the U.S., supporting over 3,000 doctors across 39 states and D.C. Our supported offices prioritize community-specific care, with supported doctors maintaining clinical autonomy. We are committed to diversity, inclusion, and equal opportunity employment.