Dental Office Administrator

Shelby American, Inc.; Los Angeles (CA); On-site; USD 83,000 - 87,000; Full time

Job summary

An established industry player in healthcare seeks a dedicated Dental Office Administrator to lead operations in their dental clinics. This role involves overseeing staff, ensuring compliance with regulations, and maintaining high standards for patient care. You will play a crucial part in fostering a welcoming environment for patients and staff alike, while also managing the training and development of your team. With a commitment to quality and community health, this position offers a chance to make a meaningful impact in the lives of many. Join a mission-driven organization that values your contributions and supports your professional growth.

Benefits

Health care

Dental insurance

Life insurance

403(b) Retirement plan

Education Reimbursement

Career development opportunities

Qualifications

• 5+ years of office experience, preferably in a medical/dental clinic setting.
• Registered Dental Assistant License and current BLS Certification required.

Responsibilities

• Supervise dental front and back office staff, ensuring compliance with regulations.
• Maintain dental facilities and oversee equipment repairs and record logs.

Skills

Customer Service Skills

Communication Skills

HIPAA Compliance

Team Management

Bilingual (Spanish/English)

Education

High School Diploma or equivalent

Registered Dental Assistant License

Completion of formal Dental Assistant program

Vocational training in Office Administration

Tools

Nextgen EDR

Nextgen EPM

EHR Systems

ADP Software

Job description

Description

Title: Dental Office Administrator

Base Salary Range: $83,000 - $87,000 plus benefits

FTE: Full-time, Exempt

Our Mission: The Mission of South Central Family Health Center is to improve the quality of life for the diverse community of inner-city Los Angeles by providing affordable and comprehensive health care and education in a welcoming and multicultural environment. To lead the way in health care in South Los Angeles, as the premier provider and employer of choice offering comprehensive, high quality, affordable, efficient, and culturally responsive services.

General Summary: Under the supervision of the Director of Operations, the Dental Office Administrator is responsible for maintaining uniform standards for dental clinic operations, direct supervision of the dental front and back office staff for all dental clinic sites, patient flow, and ensuring that all sites are in compliance with federal, state, local, and organizational requirements.

Responsibilities:

• Maintain dental facilities, including equipment repairs, record logs for maintenance of clinic regulations pertinent to daily function of the dental clinic
• Supervision of Registered Dental Assistants, Dental Assistants, Dental Front Office Coordinator, and Dental Patient Service Representatives
• Review, implement, train, and enforce compliance with all federal, state, local, HIPAA standards and organizational regulations at all dental sites
• Train new staff on Nextgen Electronic Practice Management (EPM), Health Record (EHR), Dental Record (EDR), and ADP software
• Fulfill the responsibilities of the Registered Dental Assistant (RDA), as needed
• Demonstrates the skills, initiative, exertion, drive, productivity, and continuous quality improvement objectives.
• Perform annual evaluations for all front/back-office staff
• Create monthly work schedules for back/front office staff at all sites, including management of vacation and sick time requests
• Train employees concerning HIPAA requirements, and maintains documentation of compliance with all HIPAA regulations
• Assist Director of Operations with compliance, provider insurance privileging and credentialing, insurance contracts, front office policies and procedures

Qualifications and Requirements:

• High School Diploma or equivalent required
• Registered Dental Assistant License
• Current BLS Certification
• Must be familiar with the Nextgen EDR, EPM, and EHR systems and be computer literate.
• Must be familiar with Dental Insurances and systems.
• Require knowledge of dental/office equipment, and dental/medical terminology.
• Completion of formal Dental Assistant program required
• Vocational training in Office Administration is preferred
• 5 years of office experience, preferably in a medical/dental clinic setting
• Bilingual and Bi-literate Spanish/English preferred
• Must be able to communicate effectively, in English both verbally and written.
• Excellent written, oral, and customer service skills with patients, visitors, and staff

Top benefits or perks: As a team member at South Central Family Health Center, you’ll enjoy competitive wages and generous benefits:

• Benefits: Health care, dental, life insurance
• 403(b) Retirement plan
• Education Reimbursement
• Career development: Entry-level employees have opportunities to work in management, HR or other areas of the company