Dental Network Support Specialist

Careington International; Frisco (TX); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Careington International, based in Frisco, TX, is seeking a Dental Network Support Specialist. This hybrid role blends office days with remote work and involves close collaboration with in-network DSOs across the U.S.

The position emphasizes relationship-building, credentialing support, and expanding Careington’s network. You will contact a range of DSOs, manage contracts in the CRM, and help educate partners on plans and regulatory notices.

Qualifications

• Clear verbal and written communication skills.
• Experience using MS Office applications.
• Customer service experience is required.
• Occasional travel may be needed.

Responsibilities

• Main point of contact for assigned Dental Service Organizations.
• Liaise with DSOs from entry-level to C-level contacts.
• Manage provider contracts and data in Careington's CRM.
• Build and send rosters monthly or bi-monthly.
• Maintain regular touchpoints with DSOs via calls and emails.
• Educate DSOs on client plans or regulatory notices.
• Assist credentialing reviews and plan evaluations with consultants.
• Possibility of travel to provider offices or conferences.
• Support internal team with provider credentialing audits.
• Recruit DSOs into additional plans and upsell new products.
• Coordinate with recruitment, credentialing, and provider relations teams.

Skills

Verbal & written comms

Team collaboration

Time management

Analytical & PM

Problem solving

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

PowerPoint

Microsoft Teams

Adobe Writer

Job description

For more than 45 years, Careington International has been a leader in the health and wellness benefits space. Since its founding in 1979, Careington has been delivering dental discount solutions as its core competency. Today, Careington has expanded to offer a growing portfolio of 150+ health, wellness, lifestyle and virtual health products and services designed to deliver cost savings across a spectrum of life needs. Through its affiliated nationally licensed third-party administrator (TPA), Careington also delivers full-scale administrative services, including customer service, licensed enrollment, claims administration, individual and group billing, and more.

We are based in Frisco, TX and employ prospective candidates that are open to a Hybrid work environment, three days per week in the office, two from home. Minimal travel for this opportunity. If you are looking for a great company culture filled with rewarding career advancement opportunities, this is the place for you.

The Dental Network Support Specialist’s primary function is to act as liaison for our in‑network Dental Support Organizations and corporate dental groups in the U.S. 30% of the dental network is made up of these organizations, therefore it is very important we keep strong partnerships with our DSO’S, and operations run smoothly.

Position Overview & Responsibilities:

• Main point of contact for all assigned Dental Service Organizations (provider groups)
• Speak with various contacts from DSO's from entry-level employees to C-level executive contacts.
• Manage provider contracts and data within Careington’s proprietary CRM system
• Build and send rosters on a monthly/bi-monthly basis
• Maintain regular touch points with assigned DSOs through calls and emails
• Educate DSO’s on client plans or state regulation and notices
• Work with DSO consultants to assist with credentialing and plan reviews
• Possible periodic travel to provider offices or conferences
• Assist internal team with provider credentialing audits
• Recruit DSOs into additional plans
• Upsell new products to DSOs
• Work with all network development divisions including recruitment, credentialing, and provider relations to ensure smooth experience for DSOs

Qualifications & Requirements:

• Intermediate computer knowledge and experience with Microsoft Applications – Excel, Word, Outlook, PowerPoint, Teams etc.
• Experience with Adobe Writer is a plus
• Customer Service or dealing with customers by phone is a must.
• Travel will be required at times depending on company needs.

Skills & Abilities:

• Excellent verbal and written communication skills
• Ability to work within a small team, cross train and assist with overall team goals
• Very detail oriented with the ability to manage time efficiently
• Keen analytical and project management skills
• Problem solving abilities

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.