Dental Lab Operations Navigator

Spectrum Killian; Santa Ana (CA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer match

Career growth opportunities

Job summary

Spectrum Killian is seeking an Operations Coordinator to support production flow and customer experience in a dental lab setting. This role acts as the main liaison between doctors, sales, and internal operations to keep cases moving, resolve holds, and communicate timelines clearly.

Ideal candidates bring customer-service experience, strong communication, and solid organizational skills. Familiarity with dental implants is a plus, and ABS or similar lab software is a bonus for accuracy and

Qualifications

• Experience in operations, case coordination, or customer-facing roles in a dental lab, healthcare, or contract manufacturing environment.
• Knowledge of dental implants terminology and workflows is a strong plus but not required.
• High school diploma or equivalent; additional education or certifications in customer service, operations, or related field preferred.
• Proven customer service experience with a professional, solutions-oriented approach.
• Strong written and verbal communication skills with the ability to manage sensitive timelines.
• Excellent organizational and time-management skills in a fast-paced setting.
• Comfort working in production-driven environments requiring accuracy and urgency.
• Proficiency with ABS or similar lab software systems is a plus.

Responsibilities

• Serve as the primary contact for day-to-day inbound and outbound customer service calls and emails within your assigned Business Unit.
• Communicate clearly and professionally with dental offices regarding case status, timelines, delays, and expedited requests, including implant-related cases as applicable.
• Maintain detailed, accurate notes in the lab software system to ensure transparency and alignment across teams.
• Actively manage and resolve case holds at all stages, coordinating with internal teams to remove barriers and return cases to production.
• Reschedule cases within the lab software system and proactively notify accounts of updated delivery dates.
• Monitor overall workflow to ensure no case sits idle or is delayed unnecessarily.
• Partner closely with the BDM and BDS, keeping them informed through documentation and timely communication.
• Log and coordinate all internal remakes, ensuring updates and revised timelines are communicated back to doctors.
• Approve digital designs as required, ensuring accuracy and readiness for production, including implant-supported restorations when applicable.

Skills

Customer service

Communication

Coordination

Lab software

Implant knowledge

Education

High school diploma

Tools

ABS software

Job description

Spectrum Killian is seeking an Operations Coordinator to support production flow and customer experience in a dental lab setting. This role acts as the main liaison between doctors, sales, and internal operations to keep cases moving, resolve holds, and communicate timelines clearly.

Ideal candidates bring customer-service experience, strong communication, and solid organizational skills. Familiarity with dental implants is a plus, and ABS or similar lab software is a bonus for accuracy and