Dental Lab Front Office & Driver

APEX DENTAL LABORATORY GROUP LLC; Sioux Falls (SD); On-site; USD 36,000 - 48,000; Full time

Job summary

APEX DENTAL LABORATORY GROUP LLC in Sioux Falls, SD is seeking a Full Time Customer Service Representative with a split day between front office duties and pick-up/delivery of dental cases. The role emphasizes professional appearance and courteous, proactive service to customers.

You will answer inbound calls, schedule services, manage cases in the lab management system, and ensure accurate billing and account setup.

Qualifications

• Strong verbal and written communication skills.
• Good organization and multitasking abilities.
• Capability to handle inbound customer calls and scheduling.
• Valid driver’s license is required.

Responsibilities

• Answer inbound calls related to new cases and rush requests.
• Schedule services and coordinate with teams for timely delivery.
• Manage cases in lab management software and verify details.
• Update and reopen accounts; bill and process cases.
• Deliver and pick up cases to and from dentist offices.
• Prepare and generate reports reflecting case status.

Skills

Verbal & written communication

Organization skills

Customer service

Driver’s license

Education

High school diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Sioux Falls, SD, US

17 days ago Requisition ID: 1215

If you like variety in your day, this might be a good fit. Part day in Front Office and part day picking up and delivering cases to dentist offices. Sounds interesting, keep reading!

General Description of Function:

Provide initial primary response to inbound customer calls. Insure accurate and timely response to customer needs by appropriate team members, answer basic case questions, or schedule service for customers. The Customer Service Representative will be able to provide guidance to the caller by assisting with customer issues through resolution, case follow-up and proactive communication with customers.

Provide pick-up and delivery services of laboratory cases or other related items to our customers/clients. This position is unique in that drivers are the “face” of the business; therefore, this position requires professional appearance and demeanor.

Primary Responsibilities and Essential Functions of the Position:

Customer Service:

• Answer incoming calls related to new cases requesting a Rush service
• Answer incoming calls related to the turn-around time of a case already in the lab
• Call on incoming cases that have insufficient time for fabrication
• Call on all late cases due to production delays
• Document all COD refused cases
• Cases Management:
  • Re-enter cases for billing purposes
  • Check QC pull report and make necessary changes and adjustments to dates
  • Open and set up new accounts and prospects accounts for cases and product orders
  • Re-activate existing accounts that begin to send cases again
  • Enter new case information into dental lab management software daily
  • Invoice outbound cases
  • Verify case received against account number
  • Search and identify incorrect case accounts
  • Enter hold cases for DLMs and apply case bar code label accordingly
  • Enter lab verification cases
  • Generate and check the variety of reports and update accordingly
  • Gather information, record in system, resolve mixed case issue scenarios

Driver:

• Creates and follows the most efficient routes for delivering goods, and sorts items to be delivered according to the delivery route.
• Loads bags, containers, and/or vehicles with items to be delivered, and ensures they are loaded correctly.
• May service vehicle driven, such as checking fluid levels and replenishing fuel.
• Provide daily pick-up and delivery of products as requested or assigned.
• Represent Apex Dental Laboratory Group to all customers with courtesy, respect and focus in exceeding their expectations.
• Maintain an excellent driving record, observing all rules of the road and proper safety at all times.
• Actively participate and share ideas for change that will positively affect the relationship Apex Dental Laboratory Group has with its customers.
• Meet the needs of the customer by being flexible and receptive to changes/alterations in the delivery route.

Skills and Abilities Required:

• Intermediate level of comprehension of dental terminology a plus
• Ability to manage the daily workload following management policies and procedures
• Good organization skills
• Strong verbal and written communication skills
• Valid Driver’s License

Minimum Education and Experience Required:

• High school diploma or GED

Hazardous Materials or Equipment Used:

• All Office Equipment

Physical Requirements:

• Works in an office environment, with good ventilation and normal noise levels from office equipment.
• May have long periods of sitting at desk and high-volume phone calls.
• Regular need to write or use a keyboard to communicate through written means.
• Some lifting between 5 to 20 lbs. may be required.