Dental IT Field Technician | Hybrid Remote & Onsite

Darkhorse Tech; United States; Hybrid; USD 35,000 - 50,000; Full time

Job summary

A dental-focused IT service provider located in the United States is seeking a Remote Field Technician in the Tulsa area. The ideal candidate will provide exceptional customer service by assisting clients with technical issues both remotely and onsite. Responsibilities include troubleshooting, maintenance, and technical support for various dental products and systems. This hybrid role also requires reliable transportation and flexibility for Saturday coverage. Join a team committed to outstanding client relationships and service.

Qualifications

• 1-2 years of tech support experience.
• 1-2 years of customer service experience.
• Must have reliable transportation.

Responsibilities

• Provide excellent customer service via phone, remote, and on-site technical support.
• Walk clients through diagnostic procedures to identify and resolve errors.
• Communicate with vendors to request service, update, and resolve open tickets.
• Adhere to established methods for responding to and documenting support requests.
• Perform maintenance tasks on end user devices.
• Provide ongoing user training and self-fix solutions to clients.
• Set up, troubleshoot, and configure PCs, printers, peripherals, and network equipment.
• Handle technical requests such as password resets and drive mapping.
• Run network lines and terminate RJ45 connections.
• Perform Tier 1 troubleshooting and configuration.
• Provide Saturday coverage as part of an on-call rotation schedule.

Skills

Excellent verbal and written communication

Proven time management skills

Proven reliability and the ability to work independently

Excellent customer service skills

Problem solving and troubleshooting skills

Education

Bachelor's degree in Information Technology or Computer Science

Job description

A dental-focused IT service provider located in the United States is seeking a Remote Field Technician in the Tulsa area. The ideal candidate will provide exceptional customer service by assisting clients with technical issues both remotely and onsite. Responsibilities include troubleshooting, maintenance, and technical support for various dental products and systems. This hybrid role also requires reliable transportation and flexibility for Saturday coverage. Join a team committed to outstanding client relationships and service.