Dental Front Office & Treatment Coordinator

Sky Pediatric Dentistry; Portland, Northern (OR, KY); Hybrid; USD 27,000 - 30,000; Full time

Job summary

Portland State University is seeking a Dental Front Office & Treatment Coordinator to manage front desk duties, schedule patient appointments, and communicate about treatments and insurance at the Dental Service-Office in Portland.

The role requires coordinating treatment plans, handling patient records, and liaising with dental providers and campus staff. Some openings may involve interactions with students in a healthcare setting and supporting a diverse campus community.

Qualifications

• Two years of general clerical experience.
• Associate's degree in Office Occupations or Office Technology.
• Certificate in Office Occupations or Office Technology and one year of clerical experience.
• College courses in Office Occupations or Office Technology substitute for required experience.

Responsibilities

• Greet patients and schedule appointments.
• Provide information about dental services, insurance and eligibility.
• Oversee the clinic schedule and generate treatment plans.
• Discuss patient insurance coverage and treatment cost.

Skills

General clerical

Typing

Word processing

Customer service

Education

Associate's degree in Office Occupations or Office Technology

Certificate in Office Occupations or Office Technology

Tools

Microsoft Office Suite

Job description

Equal Opportunity Employer/Veterans/Disabled

Portland State University

Position Details

• Proposed Start Date: 11/02/2026
• Classification Title: Office Specialist 2
• Working Title: Dental Front Office & Treatment Coordinator
• Department: 333401 - DEN Dental Service-Office
• Position Number: D94013
• Representation: OP - SEIU/OPEU Local 503
• Position FTE: 1.0

Position Summary

Portland State University is Oregon's most affordable public research university, located in the heart of one of America's most dynamic cities. Our mission to "let knowledge serve the city" reflects our dedication to turning ideas into action - in Portland and around the world. The city is our campus, giving students unmatched access to career connections, a vibrant cultural scene and hands-on learning experiences with hundreds of community partners. More than 22,000 students from all backgrounds bring diverse perspectives to our classrooms and campus life, from the tree-lined Park Blocks to the bustling Urban Plaza and state-of-the-art science labs. We are proud of our world-class faculty, groundbreaking research and international reputation for excellence in sustainability, community engagement and innovation.

The Dental Front Office & Treatment Coordinator performs administrative duties; greets patients and schedules appointments; provides information about dental services, insurance, and eligibility; and maintains patient records. The Dental Front Office & Treatment Coordinator oversees the clinic schedule, enters and generates dental treatment plans, and communicates information to patients regarding treatment needs. The position is responsible for reviewing treatment recommendations with patients, tracking appointments/treatment plan completion, and patient follow up. This position is also responsible for discussing patient's dental insurance coverage and treatment cost. The Dental Front Office & Treatment Coordinator requires a moderate degree of judgment and application of standard office procedures. This position interacts with a variety of individuals including patients, students, co-workers, dental providers, managers and the campus community, and provides support to students who may be experiencing medical or psychological distress. The Dental Front Office and Treatment Coordinator also supports the dental staff and acts as a liaison between the patients and Dental Services providers.

Minimum Qualifications from Classification

• Two years of general clerical experience. One year of which included typing, word processing, or other experience generating documents;
• A Associate's degree in Office Occupations or Office Technology;
• Graduation from a private school of business with a Certificate in Office Occupations or Office Technology and one year of general clerical experience.

Note: College courses in Office Occupations or Office Technology will substitute for the required experience on a year-for-year basis.

Preferred Qualifications

• Excellent communication and customer service skills
• Excellent multitasking skills
• Experience in college healthcare setting
• Experience working in a dental front office
• Knowledge of dental terminology
• Knowledge of dental electronic health record
• Experience with Microsoft Office Suite
• Ability to follow and retain oral and written instructions
• Ability to learn assigned tasks readily and adhere to prescribed routines
• Ability to deal tactfully with the public and to maintain harmonious working relations with other employees

Key Cultural Competencies

• Creates an environment that acknowledges, encourages and celebrates differences.
• Functions and communicates effectively and respectfully within the context of varying beliefs, behaviors, orientations, identities and cultural backgrounds.
• Seeks opportunities to gain experience working and collaborating in diverse, multicultural, and inclusive settings with a willingness to change for continual improvement.
• Adheres to all PSU policies including the policies on Prohibited Discrimination & Harassment and the Professional Standards of Conduct.

Environmental Stewardship

Contributes to a culture of environmental stewardship, practices resource conservation, and actively works toward achieving long-term sustainability goals.

Work Days/Hours

Hours of Operation - Open year-round from 8:00am-5:00pm, Monday-Friday and some Saturdays. In-person.

Total Compensation Range & Benefits Statement

The starting annual salary rate for this position will be between $19.36/hour and $21.91/hour. The starting salary may be negotiable above this range, however it will be dependent upon the knowledge, experience, skills and abilities of the chosen candidate, the budget of the hiring department, and approval from HR. PSU's excellent benefits package includes 95% premium paid healthcare; a generous retirement and vacation package; and reduced tuition rates for employee, spouse or dependent at any of the Oregon Public Universities.