Dental Front Office Specialist

SmartHealth; Phoenix (AZ); On-site; USD 35,000 - 45,000; Full time

Job summary

An established industry player is seeking a Dental Front Office Specialist to enhance patient experiences and ensure smooth office operations. This role requires a friendly and professional demeanor, as you'll be the first point of contact for patients, managing schedules and appointments while maintaining accurate patient records. With a focus on delivering exceptional service, you'll play a crucial role in a supportive environment that values health and wellness. If you're passionate about making a difference in patient care and have the necessary experience, this opportunity is perfect for you.

Qualifications

• Minimum 1 year of experience in a Dental Front Office.
• Knowledge of dental terminology and procedures is required.

Responsibilities

• Greet patients and manage incoming calls professionally.
• Schedule appointments and verify patient information.

Skills

Dental Front Office Experience

Dental Terminology Knowledge

Insurance Verification

Patient Scheduling

Job description

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Our Dental Front Office Specialist is responsible for attending to all patients in a positive, professional manner both in person and on the phone. The role involves coordinating schedules, appointments, and contributing to an efficient office environment.

Schedule: Monday through Thursday

What You'll Do

1. Greet all patients using scripts and office protocol, answer and manage all incoming calls.
2. Schedule patients for new, returning, and follow-up appointments; provide all necessary information to prepare them for appointments and procedures; verify insurance with carriers and patients.
3. Verify and update patient information, inform patients of policies, and enter data into the system.
4. Confirm upcoming appointments and recalls; fill in cancellations and no-shows.
5. Verify authorizations and accept or transmit fax information for needed physician-patient information.
6. Collect co-payments at the time of service and ensure proper billing.
7. Check fax, phone, voicemail, and email consistently for updates.

Skills And Experience

1. Minimum 1 year of experience working in a Dental Front Office.
2. Working knowledge of dental terminology, procedures, diagnosis, and insurance is required.

In support of our mission statement, "Healthier Practices, Healthier Patients," we maintain a Tobacco-Free Environment. We prefer NOT to hire tobacco and nicotine users, including vaping/e-cigarettes.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Administrative and Support Services