Dental Front Office Receptionist

American Dental Companies; Boise (ID); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO (Paid Time Off)

Paid Holidays

401(k) Retirement Plan

Job summary

Carter Family Dentistry in Boise is hiring a Dental Front Office Receptionist. This full-time role handles front desk operations, patient check-in/out, scheduling, insurance verification, and billing in a fast-paced, family-focused practice.

You will be the first point of contact, ensuring a welcoming experience while coordinating with doctors, hygienists, and staff to maintain smooth patient flow and accurate records.

Qualifications

• Minimum of 1 year of dental front office experience.
• Foundational knowledge of dental billing, insurance verification, CDT coding, and scheduling workflows.
• Strong written/verbal communication, interpersonal skills, and customer service mindset.
• Ability to multitask effectively in a busy 7-operatory practice environment.

Responsibilities

• Greet patients, manage check-in/check-out, and maintain a neat front desk area.
• Manage patient scheduling to optimize clinical flow and keep doctor and hygiene schedules full.
• Verify insurance eligibility, obtain pre-authorizations, present estimates, collect payments, and process transactions.
• Maintain accurate patient records in the practice management software and collaborate with clinical staff.

Skills

Dental front office experience

Communication skills

Multitasking

Customer service mindset

Practice management software

Tools

Denticon

Dentrix

EagleSoft

Job description

Dental Front Office Receptionist – Join Our Vibrant Family Practice!

Location: Carter Family Dentistry – Boise, ID

Position Type: Full-Time

Schedule: Monday – Friday (Standard daytime operating hours)

Pay Rate: $22.00 – $25.00 / hour + Monthly Team Performance Bonus Potential

Practice/Department: Front Office

About Carter Family Dentistry

At Carter Family Dentistry, we believe exceptional oral healthcare begins with a warm, welcoming environment where patients feel like family. Located in Boise, our well-established, highly rated 7-operatory practice has served our community with high-quality general and cosmetic dental care for over three decades.

Our clinic combines state-of-the-art dental technology with a tight-knit, collaborative culture. With 3 experienced doctors, 4 hygienists, 3 dental assistants, and a long-standing, supportive team, we take pride in delivering a fun, stress-free work environment where every staff member is valued.

Position Overview

We are seeking a reliable, organized, and welcoming Dental Front Office Receptionist to serve as the heart of our practice. As the first point of contact for our patients, you will play a crucial role in managing patient flow, scheduling, insurance verification, and billing operations.

If you thrive in a fast-paced, collaborative setting with a long-tenured team that loves what they do, this is the perfect opportunity to build a rewarding career with an established practice!

Key Responsibilities

• Patient Care & Reception:

  • Warmly greet patients upon arrival, manage the check-in/check-out process, and maintain an organized front reception area.

  • Answer multi-line phone calls, respond to patient inquiries, and deliver exceptional customer service.

• Scheduling & Operatory Support:

  • Manage patient scheduling to optimize clinical flow and keep daily doctor and hygiene schedules full.

  • Coordinate follow-up appointments, recall visits, and treatment plan scheduling.

• Insurance Verification & Billing:

  • Perform insurance eligibility verifications and pre-authorizations prior to scheduled visits.

  • Present treatment estimates, collect co-pays/patient payments at time of service, and process daily billing transactions.

• Administrative Coordination:

  • Maintain accurate patient records and chart documentation in practice management software.

  • Collaborate closely with clinical staff (doctors, hygienists, assistants) and front office teammates to ensure a seamless patient experience.

Qualifications

Requirements:

• Minimum of 1 year of prior Dental Front Office experience (REQUIRED).

• Foundational knowledge of dental billing, insurance verification, CDT coding, and scheduling workflows.

• Strong written/verbal communication, interpersonal skills, and customer service mindset.

• Ability to multitask effectively in a busy 7-operatory practice environment.

Preferences:

• Proficiency with dental practice management software (e.g., Denticon, Dentrix, EagleSoft).

• Familiarity with major PPO insurance plans and patient financing tools (e.g., CareCredit).

Benefits & Compensation

• Competitive Pay: $22.00 – $25.00 / hour base rate + Monthly Team Performance Bonus Potential.

• Comprehensive Benefits Package: Medical, Dental, Vision, Paid Time Off (PTO), and Paid Holidays.

• 401(k) Retirement Plan.

• Consistent Work Schedule: Full-time Monday through Friday schedule with standard daytime hours and weekends off!

• Exceptional Culture: Join a fun, supportive team with long-standing staff longevity and a great workplace atmosphere.