Dental Front Office Lead | Scheduling & Patient Care

Heartland Dental; Alpharetta (GA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plans

Six paid holidays

Paid time off

Job summary

Jones Bridge Dental Care in Alpharetta, GA is seeking an experienced Dental Receptionist to join our patient-focused team. You will manage the busy front office, coordinate treatments, and ensure a seamless check-in to checkout experience for every patient.

The role demands excellent scheduling, strong communication, and a team-oriented attitude. You’ll use Dentrix for scheduling and records, handle insurance and billing tasks, and contribute to a positive practice culture with a focus on

Qualifications

• Minimum of 4 years of dental front office experience.
• Strong treatment coordination skills.
• Excellent scheduling and appointment management abilities.
• Exceptional communication and customer service skills.
• Organized, detail-oriented and able to thrive in a fast-paced environment.
• Knowledge of dental insurance and patient account management preferred.
• Team-oriented with a positive, professional attitude.
• This role is not for new graduates or candidates without hands-on dental office experience.

Responsibilities

• Greet and welcome patients as they enter the office to create a great first impression of our team
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

Skills

Front office experience

Treatment coordination

Scheduling

Communication skills

Customer service

Organization

Tools

Dentrix

Job description

Jones Bridge Dental Care in Alpharetta, GA is seeking an experienced Dental Receptionist to join our patient-focused team. You will manage the busy front office, coordinate treatments, and ensure a seamless check-in to checkout experience for every patient.

The role demands excellent scheduling, strong communication, and a team-oriented attitude. You’ll use Dentrix for scheduling and records, handle insurance and billing tasks, and contribute to a positive practice culture with a focus on