Dental Office Assistant

Heartland Dental; Alpharetta (GA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plans

Six paid holidays

Paid time off

Job summary

Jones Bridge Dental Care in Alpharetta, GA is seeking an experienced Dental Receptionist to join our patient-focused team. You will manage the busy front office, coordinate treatments, and ensure a seamless check-in to checkout experience for every patient.

The role demands excellent scheduling, strong communication, and a team-oriented attitude. You’ll use Dentrix for scheduling and records, handle insurance and billing tasks, and contribute to a positive practice culture with a focus on

Qualifications

• Minimum of 4 years of dental front office experience.
• Strong treatment coordination skills.
• Excellent scheduling and appointment management abilities.
• Exceptional communication and customer service skills.
• Organized, detail-oriented and able to thrive in a fast-paced environment.
• Knowledge of dental insurance and patient account management preferred.
• Team-oriented with a positive, professional attitude.
• This role is not for new graduates or candidates without hands-on dental office experience.

Responsibilities

• Greet and welcome patients as they enter the office to create a great first impression of our team
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

Skills

Front office experience

Treatment coordination

Scheduling

Communication skills

Customer service

Organization

Tools

Dentrix

Job description

Dental Receptionist | Jones Bridge Dental Care

Jones Bridge Dental Care is seeking an experienced Dental Receptionist to join our thriving and patient-focused team! If you're a highly organized professional with strong treatment coordination and scheduling skills, we'd love to hear from you.

We're looking for someone who can confidently manage a busy front office, build strong patient relationships, and help create an exceptional patient experience from check-in to checkout.

Position Details

• Full-time opportunity
• Monday - Thursday: 7:40 AM - 5:00 PM
• Friday: 7:40 AM - 2:00 PM

What We're Looking For

• Minimum of 4 years of dental front office experience
• Strong treatment coordination skills
• Excellent scheduling and appointment management abilities
• Exceptional communication and customer service skills
• Organized, detail-oriented, and able to thrive in a fast-paced environment
• Knowledge of dental insurance and patient account management preferred
• Team-oriented with a positive, professional attitude

Important Note

At this time, we are seeking candidates with established dental front office experience. This role is not intended for new graduates or candidates without hands-on dental office experience following graduation.

Why Join Jones Bridge Dental Care?

• Supportive and collaborative team environment
• Opportunity to make a meaningful impact on patient care
• Growing practice with a strong commitment to excellence
• Competitive benefits and professional growth opportunities
• Consistent full-time schedule with work-life balance

If you're an experienced Dental Receptionist looking for the next step in your career, we'd love to connect with you!

Heartland Dental was recently recognized by Newsweek for two awards: America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity in 2024. These prestigious honors come after the organization was reviewed among 1.5 million large and mid-sized companies in a nationwide study and achieved a 5-star rating for both awards.

More About The Role

• Greet and welcome patients as they enter the office to create a great first impression of our team
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

What You’ll Gain

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off)
• Front loaded education and training, providing you the opportunity to develop to your full potential
• Opportunity to be a part of a secure company with 20+ years of industry leading experience that provides a stable career with unlimited growth potential
• Access to on-demand Daily Pay

Minimum Qualifications

• Experience working in a fast-paced and customer-centric environment
• Excellent communication and organizational skills
• The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.

Preferred Experience

• 1+ years of experience in a dental or medical setting
• 1+ years of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience

Physical Requirements:

• Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Availability to attend virtual training sessions (or in-person) periodically throughout the year
• As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre-employment process, and any necessary guidance or paperwork will be provided. Not applicable in state of FL & TN.

Who is Heartland Dental?

Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and retain clinical autonomy. All Heartland Dental supported doctors are united by a common goal: delivering the highest quality dental care and experiences to the communities they serve.

At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.