Dental Front Office Lead — Patient Care & Insurance Pro

sfdental

San Francisco (CA)

On-site

USD 44,000 - 50,000

Full time

9 days ago

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Benefits offered by this job

Medical and Dental benefits

401(k) with employer matching

Paid Time Off + holidays

Job summary

We are a private, patient-centered San Francisco practice seeking a Dental Patient Care & Insurance Coordinator to be the heart of our front office on-site in Sunset District. You will balance clinical cooperation with compassionate patient interactions, ensuring accurate insurance and financial details while supporting the clinical team.

The role emphasizes marketing/HR support potential, with a Monday–Thursday schedule, occasional Fridays, and a competitive hourly pay range.

Qualifications

Experience: 2+ Years of Dental Front Office experience (Required).
Software: High proficiency in Open Dental and Dexis (Highly Preferred).
Clinical Intelligence: A solid understanding of dental procedures to explain them clearly and empathetically to patients.

Responsibilities

Patient Advocacy: You are the face of our practice. Because we prioritize quality over speed, we need a coordinator who can manage the lobby with grace, keeping patients informed and comfortable when a complex clinical case runs us behind schedule.
Insurance & Financial Accuracy: Perform thorough insurance breakdowns and verify benefits with a minimum 95% accuracy rate. You are the expert who ensures our patients have a clear financial path to the care they need with no "surprises."
Open Dental & Dexis Mastery: Utilize Open Dental to manage the Treatment Planner and accounts, and ensure Dexis digital images are correctly organized and attached to claims for seamless reimbursement.
Strategic Flow: Manage the "ebb and flow" of a busy clinical day by understanding the rhythm of Doctor Time vs. Assistant Time. You will maintain a productive schedule that allows the clinical team to focus on the patient in the chair.