Dental Front Office & Insurance Coordinator

MB2 Dental; Omaha (NE); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Employee discount for dental treatment

Medical, dental, vision, and life保险

Job summary

Whispering Ridge Family Dentistry in Omaha, NE is seeking a Dental Front Office & Insurance Coordinator with an amazing personality to join our team of dental professionals. Our practice is known for delivering extraordinary dental care using state-of-the-art technology and modern techniques.

The best candidate will have strong attention to detail and a patient-centered mindset. If this sounds like you and you meet our qualifications, we want to hear from you!

Qualifications

• 1+ year of dental front office experience.
• Experience with Eaglesoft software preferred.
• Strong understanding of dental insurance processes.

Responsibilities

• Greet patients and provide a welcoming, professional experience.
• Answer phones, respond to patient questions, and coordinate appointments.
• Maintain an organized and productive dental schedule.
• Confirm appointments and help fill openings and cancellations.
• Verify dental insurance eligibility and benefits.
• Review coverage and estimated patient portions with patients.
• Assist with insurance claims, attachments, pre-authorizations, and follow-up.
• Follow up on outstanding insurance claims as needed.
• Coordinate treatment appointments and explain next steps to patients.
• Collect patient payments and assist with account questions.
• Maintain accurate patient and insurance information.
• Communicate effectively with hygienists, assistants, doctors and staff.
• Support a smooth, positive patient experience throughout the practice.

Skills

Friendly communication

Professional demeanor

Highly organized

Schedule management

Phone etiquette

Attention to detail

Team player

Cost discussion

Dental front office

Tools

Eaglesoft

Job description

Whispering Ridge Family Dentistry seeks a Dental Front Office & Insurance Coordinator with an amazing personality to join our team of dental professionals! Our practice is well-known for providing the community with extraordinary dental care using state-of-the-art technology and modern techniques. The best candidate for this role has strong attention to detail and a patient-centered mindset. If this sounds like you and you meet our qualifications below, we want to hear from you!

Compensation: $23-25 per hour, negotiable based on experience

Schedule

• Full-time
• 4-5 days per week

Benefits

• Employee discount for dental treatments
• Medical, dental, vision, and life insurance
• Generous PTO and paid holidays
• Traditional and Roth 401(k) options
• Referral Bonus Program
• Free CE courses provided by our affiliated vendors

Responsibilities

• Greet patients and provide a welcoming, professional experience
• Answer phones, respond to patient questions, and coordinate appointments
• Maintain an organized and productive dental schedule
• Confirm appointments and help fill openings and last-minute cancellations
• Verify dental insurance eligibility and benefits
• Review insurance coverage and estimated patient portions with patients
• Assist with dental insurance claims, attachments, pre-authorizations, and follow-up
• Follow up on outstanding insurance claims when needed
• Coordinate treatment appointments and help patients understand their next steps
• Collect patient payments and assist with account questions
• Maintain accurate patient and insurance information
• Communicate effectively with hygienists, assistants, doctors, and other team members
• Help provide an efficient, positive experience throughout the practice

Our Ideal Candidate

• Friendly, professional, and comfortable communicating with patients
• Highly organized and able to manage multiple priorities
• Confident working with schedules, phones, and computer systems
• Detail-oriented, especially when working with insurance and patient accounts
• Dependable and willing to take ownership of responsibilities
• A strong team player with a positive attitude
• Comfortable discussing treatment costs and financial responsibilities with patients
• Able to handle a busy front office while maintaining excellent customer service
• Previous dental front office and dental insurance experience is strongly preferred (1+ years)
• Experience with Eaglesoft dental practice-management software is a plus.

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