Dental Front Office Coordinator

Heartland Dental; Collierville (TN); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading dental support organization seeks a Dental Front Office Coordinator to manage front office duties and provide exceptional patient care. The role emphasizes teamwork, communication, and a commitment to patient satisfaction in a fast-paced environment. The successful candidate will enjoy competitive benefits and opportunities for growth within a supportive team.

Benefits

Health Insurance

Retirement Plans

Paid Holidays

PTO

On-Demand Daily Pay

Qualifications

• Experience in a fast-paced, customer-centric environment.
• 1+ years in dental or medical setting.

Responsibilities

• Greet and welcome patients to create a great first impression.
• Manage front office duties including answering phones and scheduling appointments.
• File insurance claims and explain coverage.

Skills

Communication

Organizational Skills

Education

HIPAA Training

Tools

Dentrix

Job description

Join to apply for the Dental Front Office Coordinator role at Heartland Dental.

Supporting our front office as a Business Assistant, you’ll be surrounded by camaraderie and partnership — where patients come first, and continuous learning is encouraged! Hard-working and motivated, the successful candidate will bring a passion for helping our team provide the best patient care to the communities they serve.

Heartland Dental was recently recognized by Newsweek for two awards: America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity in 2024. These prestigious honors come after the organization was reviewed among 1.5 million companies in a nationwide study and achieved a 5-star rating for both awards.

More About The Role

• Greet and welcome patients as they enter the office to create a great first impression
• Manage front office duties, including answering phones, checking mail and email, communicating with patients and insurance companies
• Utilize Dentrix for scheduling and records management
• Schedule and confirm appointments for multiple providers
• File insurance claims, follow up on outstanding claims, verify benefits, and explain coverage
• Post payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with providers and team to implement Heartland Dental systems to optimize office potential

What You’ll Gain

• Competitive benefits including health insurance, retirement plans, paid holidays, and PTO
• Front-loaded education and training to develop your full potential
• Opportunity to be part of a secure company with 20+ years of industry leadership and unlimited growth potential
• Access to on-demand Daily Pay

About American Family Dentistry Of Collierville

Like all Heartland Dental supported offices, American Family Dentistry of Collierville is community-focused and patient-centered.

• Join an 8-person team that values collaboration and communication
• Work in a fast-paced environment with modern technology and systems
• Enjoy a work-life balanced schedule: Monday-Thursday 8:00 am - 5:00 pm, Friday 8:00 am - 12:00 pm

Minimum Qualifications

• Experience in a fast-paced, customer-centric environment
• Excellent communication and organizational skills
• Must complete HIPAA training and protect PHI

Preferred Experience

• 1+ years in dental or medical setting
• 1+ years in insurance billing and accounts receivable
• Experience with Dentrix or similar dental software

Physical Requirements

• Ability to perform essential duties with or without accommodations
• Sitting at a desk and working on a computer for extended periods
• Ability to lift up to 15 pounds
• Availability for periodic training sessions
• TB test required prior to employment (not applicable in FL & TN)

Who is Heartland Dental?

Heartland Dental is the nation's largest dental support organization, supporting over 3,000 doctors across 39 states and D.C., in more than 1,800 offices. Supported doctors retain clinical autonomy and share a goal of delivering high-quality dental care to their communities.

We are committed to diversity and inclusion, providing equal opportunity in employment.