Dental Front Office Coordinator

Heartland Dental LLC; Collierville (TN); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading dental support organization is seeking a Business Assistant in Collierville, TN. The role involves managing front office duties, ensuring excellent patient care, and supporting the dental team. Join a collaborative environment with ample growth opportunities and competitive benefits.

Benefits

Health Insurance

Retirement Savings Plans

Paid Time Off

Education and Training

Daily Pay Access

Qualifications

• Experience in a fast-paced customer-centric environment.
• Access to minimum PHI and regular HIPAA training required.

Responsibilities

• Greet and welcome patients to create a great first impression.
• Manage front office duties including scheduling and communication.
• File patient insurance claims and process payments.

Skills

Communication

Organizational Skills

Tools

Dentrix

Job description

Supporting our front office as a Business Assistant, you’ll be surrounded by camaraderie and partnership — where patients come first, and continuous learning is encouraged! Hard-working and motivated, the successful candidate will bring a passion for helping our team provide the best patient care to the communities they serve.

Heartland Dental was recently recognized by Newsweek for two awards: America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity in 2024. These prestigious honors come after the organization was reviewed among 1.5 million large and mid-sized companies in a nationwide study and achieved a 5-star rating for both awards.

More about the role

1. Greet and welcome patients as they enter the office to create a great first impression of our team
2. Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
3. Utilize Dentrix for patient scheduling and records
4. Schedule and confirm appointments for multiple providers in the office
5. File patient insurance claims and follow up on outstanding claims, verification of benefits, and explanation of coverage
6. Post insurance and patient payments and process accounts receivables
7. Review treatment plan fees and payment options with patients
8. Partner with the providers and team to implement Heartland Dental systems to optimize office potential

What You’ll Gain

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off)
• Front-loaded education and training, providing you the opportunity to develop to your full potential
• Opportunity to be part of a secure company with 20+ years of industry-leading experience that provides a stable career with unlimited growth potential
• Access to on-demand Daily Pay

About DentalCares Collierville

DentalCares Collierville, like each Heartland Dental supported office, is unique to the community and the patients they serve.

• Join an 11-person team that thrives on collaboration, communication, and community
• A fast-paced and collaborative work environment with modern technology and systems in place to better serve our team members and patients
• Enjoy a work-life balanced schedule of Monday - Thursday 8:00am-5:00pm, Friday 7:30am-12:00pm

Minimum Qualifications

• Experience working in a fast-paced and customer-centric environment
• Excellent communication and organizational skills
• The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.

Preferred Experience

• 1+ years of experience in a dental or medical setting
• 1+ years of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience

Physical Requirements

• Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Availability to attend virtual or in-person training sessions periodically throughout the year
• As part of our commitment to maintaining a safe and healthy environment, a tuberculosis (TB) test is required for all new hires in dental office positions. This will be arranged during the pre-employment process, except in the states of FL & TN where it is not applicable.

Who is Heartland Dental?

Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support to over 3,000 supported doctors across 39 states and D.C., in more than 1,800 dental offices. Each supported office is unique to its community and patients. Supported doctors retain clinical autonomy and are committed to delivering high-quality dental care and experiences.

At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants with equal opportunity in employment, protected by federal, state, and local laws.