Dental Front Office Coordinator

Prestige Dental Care; Memphis (TN); On-site; USD 35,000 - 45,000; Full time

Job summary

Join a leading dental practice as a Dental Front Office Coordinator, where you'll manage front office duties, assist patients, and work in a collaborative environment. Enjoy competitive benefits and opportunities for growth in a family-oriented atmosphere.

Benefits

Health Insurance

Retirement Savings Plans

Paid Time Off

Six Paid Holidays

Access to On-Demand Daily Pay

Qualifications

• 1-2 years of experience in a dental front office setting.
• Knowledge of dental insurance, A/R, and patient scheduling.

Responsibilities

• Greet and welcome patients, manage front office duties.
• Schedule and confirm appointments, file insurance claims.
• Post payments and process accounts receivables.

Skills

Communication

Organizational Skills

Customer Service

Tools

Dentrix

Job description

Supporting our front office as a Dental Front Office Coordinator with Prestige Dental Care, you’ll be surrounded by camaraderie and partnership — where patients come first, and continuous learning is encouraged! Hard-working and motivated, the successful candidate will bring a passion for helping our team provide the best patient care to the communities they serve.

Heartland Dental was recently recognized by Newsweek for two awards: and America’s Greatest Workplaces for Diversity in . These prestigious honors come after the organization was reviewed among 1.5 million large and mid-sized companies in a nationwide study and achieved a 5-star rating for both awards.

A minimum of 1-2 years of experience in a dental front office setting and knowledge of dental insurance, A/R, and patient scheduling are required for consideration.

The expected schedule for this position is Monday - Wednesday 8:00 a.m. - 5:00 p.m., Thursday 8:00 a.m. - 3:00 p.m., Friday 8:00 a.m. - 2:00 p.m.

More about the role

1. Greet and welcome patients as they enter the office to create a great first impression of our team
2. Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
3. Utilize Dentrix for patient scheduling and records
4. Schedule and confirm appointments for multiple providers in the office
5. File patient insurance claims and follow up on outstanding claims, verification of benefits, and explanation of coverage
6. Post insurance and patient payments and process accounts receivables
7. Review treatment plan fees and payment options with patients
8. Partner with the providers and team to implement Heartland Dental systems to optimize office potential

What You’ll Gain

1. Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off)
2. Front-loaded education and training, providing you the opportunity to develop to your full potential
3. Opportunity to be part of a secure company with 20+ years of industry-leading experience that provides a stable career with unlimited growth potential
4. Access to on-demand Daily Pay

Prestige Dental Care, like each Heartland Dental supported office, is unique to the community and the patients they serve.

• Join an 18-person team that thrives on collaboration, communication, and community
• A fast-paced, two-doctor practice with modern technology and equipment to better serve our community and team members
• A family-oriented atmosphere

Minimum Qualifications

1. Experience working in a fast-paced and customer-centric environment
2. Excellent communication and organizational skills
3. 1+ years of experience in a dental or medical setting
4. 1+ years of experience with insurance billing and accounts receivable
5. The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.

Preferred Experience

• Dentrix or other dental software experience

Physical Requirements

• Ability to perform essential duties satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Availability to attend virtual training sessions (or in-person) periodically throughout the year