Dental Front Office Assistant

Heartland Dental LLC; Georgetown (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading dental office in Georgetown, TX is seeking a Business Assistant to enhance patient interactions and manage essential office operations. The ideal candidate will excel in a customer-focused environment, proficient in Dentrix, and committed to delivering quality dental care. Join a company recognized for its workplace excellence and dedication to professional development.

Benefits

Health insurance

Retirement plans

Paid time off (PTO)

On-demand Daily Pay

Comprehensive education and training

Qualifications

• Experience in a fast-paced, customer-centric environment.
• Ability to handle PHI with confidentiality and undergo HIPAA training.

Responsibilities

• Greet patients and manage front office duties.
• Schedule appointments using Dentrix and process insurance claims.
• Collaborate with providers to optimize office operations.

Skills

Communication

Organizational Skills

Tools

Dentrix

Job description

Our brand new office Dental Care at Cedar Brakes in Georgetown, TX, is looking for a Business Assistant to join our team. We are a state-of-the-art office with a patient-focused atmosphere. We are seeking a skilled Business Assistant who is comfortable working with Dentrix, verifying insurance, submitting claims, presenting treatment plans, and being a positive asset to our team.

As a Business Assistant, you will support our front office and work in a collaborative environment where patients come first and continuous learning is encouraged. The ideal candidate will be hardworking, motivated, and passionate about helping our team provide excellent patient care to the community.

Heartland Dental was recently recognized by Newsweek for two awards: America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity in 2024. These honors are based on a review of 1.5 million companies nationwide, earning a 5-star rating for both awards.

More about the role

1. Greet and welcome patients to create a positive first impression
2. Manage front office duties, including answering phones, checking mail and email, and communicating with patients and insurance companies
3. Use Dentrix for scheduling and records management
4. Schedule and confirm appointments for multiple providers
5. File insurance claims and follow up on outstanding claims and benefits verification
6. Post payments and process accounts receivables
7. Review treatment plan fees and payment options with patients
8. Collaborate with providers to implement Heartland Dental systems and optimize office operations

What You’ll Gain

1. Competitive benefits including health insurance, retirement plans, six paid holidays, and PTO
2. Comprehensive education and training to support your professional growth
3. Opportunity to work with a stable company with over 20 years of industry experience and growth potential
4. Access to on-demand Daily Pay

Minimum Qualifications

1. Experience in a fast-paced, customer-centric environment
2. Excellent communication and organizational skills
3. Ability to handle PHI with confidentiality, with regular HIPAA training and data safeguards

Preferred Experience

1. At least 1 year of experience in a dental or medical setting
2. Experience with insurance billing and accounts receivable
3. Proficiency with Dentrix or similar dental software

Physical Requirements

1. Ability to perform duties with or without reasonable accommodations
2. Prolonged sitting and working on a computer
3. Ability to lift up to 15 pounds
4. Availability for virtual or in-person training sessions periodically
5. TB test requirement prior to employment, with arrangements made during pre-employment; not applicable in FL & TN

Who is Heartland Dental?

Heartland Dental is the largest dental support organization in the U.S., supporting over 3,000 doctors across 39 states and D.C., in more than 1,800 offices. Supported doctors lead their practices with clinical autonomy, united by a commitment to high-quality dental care and community service.

We are committed to diversity and inclusion, providing equal opportunity in employment for all applicants and employees.