Dental Front Office Administrator

OrthoDent; Crockett (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

A dental practice in Crockett, TX is seeking a skilled front office coordinator. The role involves liaising with patients, explaining financial options, and assisting in office operations. Candidates should demonstrate excellent communication and customer service skills, along with proficiency in dental software. This position ensures smooth patient flow and compliance with regulations. Join a team dedicated to providing quality dental care in a friendly atmosphere.

Responsibilities

• Acts as the liaison between new patients and the office.
• Explains financial options to patients and family members.
• Greets and welcomes patients and assists clinical staff.
• Ensures appointment schedule accuracy.
• Follows HIPAA protocol in protecting patient information.

Skills

Communication skills

Customer service

Knowledge of dental software

Ability to follow HIPAA protocols

Multitasking

Tools

Microsoft Suite

HRIS

Job description

Location: Crockett, TX

Job Id: 173

# of Openings:1

Responsibilities

• Acts as the liaison between the new patient and the office
• Explains financial options to patients and family members so as to facilitate an understanding of the patient's’ obligations
• Opens and/or closes office according to office policy
• Checks the daily schedule for accuracy
• Greets and welcomes patients and visitors; assists in helping clinical staff with patient flow such that there is minimal patient waiting time
• Answers and responds to telephone calls with professionalism and according to office policy; responds to voice mail messages professionally and timely
• Checks in patients according to office policy, verifying and updating patient information
• Makes follow up patient appointments as needed; confirms the next appointments according to patient preferences and office policy while scheduling for most efficient use of Doctor and staff time
• Follows HIPAA protocol in protecting patient private information
• Uses best efforts to fill in cancellation and no-show appointment times
• Effectively understands and utilizes company dental software, HRIS, applicable Microsoft Suite applications and other internet vehicles as necessary
• Understands company’s timekeeping system and enters hours worked and PTO appropriately and timely; gains pre-approval from Office Manager for overtime; notifies Office Manager immediately if discrepancy in hours paid through payroll
• Completes continuing education as necessary
• Collects payment from patients at the time of treatment
• Prepares financial treatment plans and presents plan options to patient at end of their appointment
• Travels as necessary for business related functions and training
• May check validity of debit balance accounts
• Verifies patient insurance plans
• Manages the status of accounts and balances and identifies inconsistencies
• Follows up by phone, email and letters with patients on outstanding balances in tactful but diplomatic manner

Nonessential Functions

Performs additional tasks as necessary or assigned to achieve office/company goals.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed for this position. This is not an exhaustive list of all duties and responsibilities. The company reserves the right to amend and change responsibilities to meet business needs.