Dental Receptionist - Bilingual (English/Spanish) Part Time, (24 hours per week)

St. Jude Neighborhood Health Center; Apple Valley (CA); Presencial; USD 32.000 - 33.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

FSA

Dependent Care FSA

Mental Health resources

PTO

401(k)

Profit-sharing

Pet Insurance

Tuition Reimbursement

Descripción de la vacante

St. Jude Neighborhood Health Centers is seeking a Dental Receptionist for our Mobile Dental Clinic based in Hesperia. You will be the first point of contact, greet patients, answer questions, schedule appointments and assist with forms, while updating electronic records in EPIC EMR.

Ideal candidates are bilingual in English and Spanish, customer-focused, with cash handling experience and comfort using Word, Excel, and Outlook. Driving the mobile clinic is required as needed.

Formación

• Bilingual in English and Spanish; able to read, write and speak both without an interpreter.
• Experience in patient-facing role in healthcare; cash handling experience.
• Proficient with common office software (Word, Excel, Outlook).
• Ability to schedule appointments and assist with forms; familiarity with EMR systems.

Responsabilidades

• Answer phones and greet patients; provide excellent customer service.
• Schedule patients and assist with forms; resolve appointment or insurance questions.
• Update patient information in EMR and gather relevant dental records.
• Connect patients to dental providers and coordinate with Off Site Partners as needed.

Conocimientos

Bilingual English/Spanish

Customer service

Cash handling

Scheduling software experience

Microsoft Word/Excel/Outlook

Educación

High School Diploma or GED

Herramientas

EPIC EMR

Descripción del empleo

Description

Make an impact. Join our growing outpatient clinics, focused on improving the wellbeing of families. We are seeking a mission driven and dedicated Dental Receptionist for our Mobile Dental Clinic based in Hesperia.

• Bilingual (English/Spanish) Demonstrates the ability to read, write and speak English and Spanish without an interpreter.
• Committed to providing high-quality care to underserved patients in High Desert.
• St. Jude Neighborhood Health Centers utilizes EPIC for our Electronic Medical/Dental Records (EMR) system.
• 24 Hours Per Week (Tuesday, Wednesday & Thursday 8:00am to 5:00pm)
• Must be willing to drive Mobile Dental Clinic as needed
• $23.00 - $24.60 Per Hour

Who We Are.

We are a collaborative community practice, with locations in Fullerton, Anaheim, Orange, and the High Desert. We believe that everyone should have access to high-quality comprehensive medical care, regardless of their ability to pay. Our health centers use a team-based model of care that includes family medicine, obstetrics, women’s health, oral and vision care, preventative and educational health, mental health, patient advocacy, case management, and community health. Most of our patients live below 200% of the Federal Poverty level and are best served in Spanish. Through our origins with St. Joseph Health, we have provided care to low-income families since the 1980s, maintaining a commitment to serving our most vulnerable neighbors with high-quality, nationally recognized care. Our work is rooted in our values of Justice, Excellence, Dignity, and Compassion.

You'd be a great fit here if the following applies to you:

• You are mission-centered – you are committed to improving the health of underserved individuals and their families
• You are patient-centered – you exhibit warmth, friendliness, calm, and take initiative to solve problems
• You treat others with dignity and respect
• You are collaborative, adaptive, and diligent
• You can use computers (Microsoft Word, Excel, Outlook) and are open to learning what you do not know
• You are reliable

Essential Functions (What You Do)

• As the first line of dental service for the High Desert, the Dental Receptionist serves as a crucial role being the first point of contact for new and returning patients.
• Answer phones and answer general questions.
• Greet patients upon arrival and provide excellent customer service.
• Schedule patients, assist with forms, help solve issues related to appointments, insurance / fees, and other general patient questions within our dental clinics.
• Enters and updates patient's electronic information. Gathers any information relating to patients' dental medical records.
• Connect patients to dental providers, resourcing patients to informed answers on their dental health.
• Work with Off Site Partners, scheduling locations and verify availability.

BENEFITS:

Healthcare & Childcare Benefits: available first of the month following start date

• Medical (Blue Shield HMO & PPO)
• Dental (Guardian PPO)
• Vision (Guardian PPO/VSP)
• FSA - Pre-tax benefit for health care expenses
• FSA Dependent Care - Pre-tax benefit to put toward childcare or other dependent expenses
• Mental Health - Employee Assistance Program & access to meditation resources through Calm

Paid Time Off:

Accrue .096 hours of PTO for each hour worked. Approximately 25 days off per year, based upon time off accrued and full-time hours

Financial Wellness - Retirement & Investment:

• 401(k) (Vanguard) - eligible first of the month following 30 days, with company match after 1 year of service
• Profit-sharing

Other Benefits:

• Pet Insurance
• Tuition Reimbursement

St. Jude Neighborhood Health Centers is an equal opportunity employer. We are committed to developing a diverse workforce and cultivating an inclusive environment. We value diversity and believe that we are strengthened by the differences in our experiences, thinking, culture, and background. We strongly encourage applications from candidates who demonstrate that they can contribute to this goal. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any protected basis.

Requirements

Education:

• High School Diploma or GED

License/ Certifications:

• California Driver’s License (if driving mobile) and clean driving record
• Basic Life Safety Certificate (BLS)

Experience:

• Preferred previous experience with patients in a medical or dental setting
• Ability to resolve patient questions and concerns.
• Computers savvy and have previous working knowledge of an automated scheduling system.
• 3 months of cash handling and balancing experience.

Knowledge/Skills/Abilities:

• Operates all general business equipment and assists office with all clerical needs
• Knowledge of grammar, spelling and medical terminology.
• General knowledge of healthcare insurance and terminology
• Ability to sort and file by alphabet or terminal digit.
• Ability to handle cash transactions and balance cash drawers.
• Highly organized with strong time management skills, being able to perform simultaneous tasks and prioritize tasks effectively.
• Demonstrates the ability to read, write and speak English and Spanish without an interpreter.
• Demonstrates interpersonal/cultural sensitivity and work with a diverse and often underserved population.
• Ability to drive large mobile clinic as needed. (Preferred)