Dental Front Desk Pro — Patient Experience & Scheduling

Midtown Dental Group; New York (NY); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical

Dental

401k

PTO bonuses

Job summary

Midtown Dental Group is seeking a friendly and organized Front Desk Dental Administrator to join our team. You will enhance the patient experience, manage appointments, and coordinate insurance while supporting clinicians and the administrative staff.

The role combines customer service, scheduling, insurance coordination, and administrative duties in a busy dental office. Candidates should be detail-oriented, professional, and able to collaborate with doctors and staff.

Qualifications

• Previous dental front desk experience preferred.
• Knowledge of dental insurance eligibility, claims, and patient billing.
• Comfortable discussing treatment costs and financial arrangements with patients.
• Strong organizational skills and attention to detail.
• HIPAA privacy knowledge and compliance.

Responsibilities

• Welcome patients warmly and provide an excellent front-desk experience.
• Answer phones, respond to patient questions, and communicate professionally.
• Schedule, confirm, and manage patient appointments.
• Manage the daily schedule and help maintain an efficient patient flow.
• Review patient treatment plans and assist with scheduling recommended treatment.
• Verify dental insurance eligibility and benefits.
• Review patient balances, collect payments, and provide accurate financial information.
• Present treatment fees and payment options to patients.
• Follow up with patients regarding outstanding treatment, appointments, and balances.
• Process insurance claims and assist with insurance-related questions.
• Maintain accurate patient records and documentation.
• Coordinate with the clinical team to ensure patients are prepared for their appointments.
• Assist with recalls, reactivation, and patient retention efforts.
• Maintain a clean, organized, and welcoming front desk.
• Follow HIPAA and patient privacy requirements.
• Work closely with the team to support the overall success of the practice.

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Teamwork

Tools

Dentrix

Dentrix Ascend

Eaglesoft

Job description

Midtown Dental Group is seeking a friendly and organized Front Desk Dental Administrator to join our team. You will enhance the patient experience, manage appointments, and coordinate insurance while supporting clinicians and the administrative staff.

The role combines customer service, scheduling, insurance coordination, and administrative duties in a busy dental office. Candidates should be detail-oriented, professional, and able to collaborate with doctors and staff.