Dental Front Desk & Patient Experience Lead

PDS Health; Perris (CA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision

Paid time off

Tuition reimbursement

401K

Volunteer time

Job summary

PDS Health is seeking a Receptionist in Perris, CA to warmly greet patients, handle check-ins, answer calls, and support front desk operations with a team focused on PPE and Patient for Life initiatives.

The role emphasizes professional communication, accurate registration, and adherence to company policies while delivering a positive patient experience in a fast-paced dental environment.

Qualifications

• Knowledge of office practices, technology applications and patient insurances.
• Ability to manage tasks and time effectively.
• Excellent interpersonal, oral and written communication skills.
• Self-motivated, reliable, able to work independently or in a team.

Responsibilities

• Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework.
• Support the PPE process by helping to get patients to come into the office and continue the connection once they are in the office through ensuring they are comfortable during their visit.
• Schedule appointments that result in each healthcare provider having a smooth, productive day.
• Interact and communicate with patients and guests in the reception area during their wait time.
• Answer telephones in a timely manner and handle all calls with efficiency and thoroughness.
• Ensure that all tasks on the front office checklist are completed daily.
• Post payments to patient accounts in accordance with Company policies.
• Subject Matter Expert in practice management system with regards to patient registration, e-check in, ensuring account information is accurate and up to date for each visit.
• Be efficient in patient check in, obtaining all necessary consents and promptly notifying back office of each patient’s arrival and presenting any pertinent patient information to the back-office team.
• Confirm all patient appointments in accordance with the office confirmation policies or a minimum of 2 days in advance.
• Ensure all patient messages received from the Contact Center are returned and resolved in a timely manner.
• Active participant in daily morning huddles, monthly team meetings and any other meetings as required.
• Thorough understanding of business imperatives and how the role directly impacts metrics.
• Demonstrates stewardship of the PDS Brand making decisions consistent with the PDS Brand framework.
• Becomes knowledgeable and supports clinician on patient education regarding the Mouth-Body Connection.
• Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully.
• Ensures Compliance with Company policies, as well as State, Federal and other regulatory bodies.
• Other duties and responsibilities as assigned

Skills

Office practices

Patient insurances

Interpersonal communication

Time management

Confidentiality

Detail-oriented

Teamwork

Education

High School Diploma or GED

Tools

Practice management system

Job description

PDS Health is seeking a Receptionist in Perris, CA to warmly greet patients, handle check-ins, answer calls, and support front desk operations with a team focused on PPE and Patient for Life initiatives.

The role emphasizes professional communication, accurate registration, and adherence to company policies while delivering a positive patient experience in a fast-paced dental environment.