Dental Front Desk & Patient Experience Lead

Great Expressions Dental Centers; Hackensack (NJ); On-site; USD 21,000 - 28,000; Full time

Job summary

Great Expressions Dental Centers, Hackensack, NJ, seeks a Patient Coordinator to be the first point of contact for patients visiting or calling our dental office. You will deliver exceptional customer service, greet patients, schedule appointments, and manage patient records with confidentiality.

You will coordinate with dental staff to optimize appointment flow, verify insurance, collect co-pays, and respond to inquiries.

Qualifications

• 1-3 years of proven experience as a receptionist or in a customer service role, preferably in a dental or healthcare setting.

Responsibilities

• Greet patients and coordinate a warm, welcoming reception area.
• Schedule appointments and manage the dental appointment calendar.
• Update and secure patient records in the practice management system.
• Verify insurance information and collect co-pays.
• Answer inquiries via phone, email, or in person.
• Maintain confidentiality and comply with privacy regulations.
• Coordinate with dental staff to ensure smooth patient flow.

Skills

Customer service

Scheduling appointments

Record management

Education

High school diploma or equivalent

Tools

Practice management system

Job description

Great Expressions Dental Centers, Hackensack, NJ, seeks a Patient Coordinator to be the first point of contact for patients visiting or calling our dental office. You will deliver exceptional customer service, greet patients, schedule appointments, and manage patient records with confidentiality.

You will coordinate with dental staff to optimize appointment flow, verify insurance, collect co-pays, and respond to inquiries.