Dental Front Desk & Patient Experience Coordinator

Great Expressions Dental Centers; Dearborn (MI); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

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Job summary

Great Expressions Dental Centers is seeking a Patient Coordinator to be the first point of contact for patients at the Dearborn office. You will greet patients, schedule appointments, manage records, verify insurance, and handle general administrative tasks to ensure a smooth patient experience.

Responsibilities include maintaining a welcoming reception, coordinating with dental staff, confirming upcoming visits, and assisting with pre-appointment forms.

Qualifications

• 1-3 years of proven experience as a receptionist or in a customer service role, preferably in a dental or healthcare setting.
• High school diploma or equivalent; additional education or certification in healthcare administration or related field is a plus.

Responsibilities

• Greet patients and provide a warm, professional welcome.
• Schedule appointments and manage the appointment calendar.
• Update and maintain patient records in the practice management system.
• Verify and update patient insurance information and process co-pays.
• Communicate with patients about services, policies, and pre-appointment requirements.
• Coordinate with dental staff to ensure smooth workflow and patient flow.

Skills

Customer service

Reception duties

Communication

Education

High school diploma

Job description

Great Expressions Dental Centers is seeking a Patient Coordinator to be the first point of contact for patients at the Dearborn office. You will greet patients, schedule appointments, manage records, verify insurance, and handle general administrative tasks to ensure a smooth patient experience.

Responsibilities include maintaining a welcoming reception, coordinating with dental staff, confirming upcoming visits, and assisting with pre-appointment forms.