Dental Front Desk & Patient Experience Coordinator

Iowa Dental Associates; Cedar Rapids (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

Cedar Rapids Smile Center in Cedar Rapids, IA is seeking a friendly, organized Patient Coordinator to manage the front office and keep the daily schedule running smoothly. You will greet patients, handle communications, schedule appointments, and support treatment planning while upholding HIPAA standards.

Ideal candidates bring customer service excellence, strong organization, and willingness to learn dental software. Training and a collaborative team environment are provided.

Qualifications

• Outstanding customer service and communication skills.
• Positive attitude with a genuine desire to help others.
• Excellent organization and multitasking abilities.
• Strong attention to detail.
• Ability to work independently and as part of a team.
• Comfortable learning new technology and dental software.
• Experience with Microsoft Office.
• Dental office or healthcare experience preferred, but we’re willing to train the right candidate.
• Knowledge of Dentrix, Modento/Engagement, insurance, and HIPAA is a plus.

Responsibilities

• Welcome patients and provide an outstanding first impression.
• Answer phones, texts, emails, and other patient communications.
• Schedule hygiene, restorative, emergency, and new patient appointments.
• Check patients in and out while collecting payments and updating records.
• Present and coordinate treatment plans.
• Verify insurance information and assist patients with financial options.
• Coordinate referrals to specialty offices.
• Help maintain a productive, full schedule by filling cancellations.
• Prepare daily schedules and assist with morning huddles.
• Maintain accurate patient records and required documentation.
• Support teammates and assist with administrative projects as needed.

Skills

Customer service

Communication

Organization

Multitasking

Attention to detail

Teamwork

Learning new technology

Dental software

Microsoft Office

Tools

Dentrix

Modento/Engagement

Job description

Cedar Rapids Smile Center in Cedar Rapids, IA is seeking a friendly, organized Patient Coordinator to manage the front office and keep the daily schedule running smoothly. You will greet patients, handle communications, schedule appointments, and support treatment planning while upholding HIPAA standards.

Ideal candidates bring customer service excellence, strong organization, and willingness to learn dental software. Training and a collaborative team environment are provided.