Dental Front Desk & Patient Care Specialist

Contemporarydental; Dearborn, Northern (MI, KY); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability benefits

401(k)

Job summary

Contemporarydental in Dearborn, MI is seeking a Patient Service Representative to provide outstanding patient service in a dental office setting. You will answer phones, schedule appointments, and assist with financial arrangements while supporting staff and patients.

The role emphasizes welcoming patient care, insurance knowledge, and flexible handling of requests as part of a team-driven, modern practice.

Qualifications

• Experience working in a dental, medical, or other health-care office preferred.
• Knowledge of insurance plans (HMO/PPO) is a plus.
• Experience answering telephones.
• Must have exceptional customer service skills.

Responsibilities

• Customer Service; acknowledge, smile and greet patients upon arrival/dismissal.
• Respond to patient questions and or concerns according to DCA Policies.
• Answering Telephones.
• Scheduling Appointments.
• Maintaining Appointment Book.
• Confirming Appointments.
• Follow up on no shows/cancellation of Appointments.
• Register Patients on sign in sheet.
• Post charges and payments to patient accounts.
• Checking voicemail on a daily basis.
• Maintain a clean and friendly waiting area for patients.

Skills

Customer service

Phone skills

Appointment scheduling

Insurance knowledge

Job description

Contemporarydental in Dearborn, MI is seeking a Patient Service Representative to provide outstanding patient service in a dental office setting. You will answer phones, schedule appointments, and assist with financial arrangements while supporting staff and patients.

The role emphasizes welcoming patient care, insurance knowledge, and flexible handling of requests as part of a team-driven, modern practice.