DENTAL FRONT DESK- Durham

Friendly Dental Group; Durham (NC); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Friendly Dental Group in Durham, NC is seeking an experienced Front Desk Receptionist to join our growing practice. You will warmly welcome patients, manage calls and scheduling, and maintain accurate records while supporting billing and insurance processes.

The ideal candidate has at least 1 year of dental front desk experience, knowledge of NC Medicaid and dental insurance, and a positive, team-oriented attitude. Dentrix experience or bilingual English/Spanish is a plus.

Qualifications

• At least 1 year of dental front desk experience.
• Knowledge of NC Medicaid and dental insurance billing.
• Strong multitasking and scheduling abilities.
• Friendly, professional and team-oriented attitude.
• Familiar with Dentrix or bilingual English/Spanish is a plus.

Responsibilities

• Welcome and assist patients in a friendly, professional manner
• Manage phone calls, messages, and appointment scheduling
• Maintain accurate patient records and update systems as needed
• Support billing and insurance processes
• Ensure the front desk is clean, organized, and welcoming
• Deliver excellent customer service and resolve patient inquiries promptly

Skills

Dental front desk

NC Medicaid

Dental insurance billing

Scheduling experience

Customer service

Team oriented

Bilingual EN/ES

Tools

Dentrix

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Front Desk Receptionist - Durham, NC

Join our established and growing dental practice! We're seeking an experienced Front Desk professional to join our expanding team.

What We're Looking For:

• Minimum 1 year of dental front desk experience
• Knowledge of clinical dentistry, front office administration, NC Medicaid, dental insurance, billing, and collections
• Strong scheduling experience for patients and providers
• Exceptional customer service and multitasking skills
• A positive, professional, and team-oriented attitude
• Dentrix experience, or bilingual (English/Spanish) skills are a plus

What You'll Do:

• Welcome and assist patients in a friendly, professional manner
• Manage phone calls, messages, and appointment scheduling
• Maintain accurate patient records and update systems as needed
• Support billing and insurance processes
• Ensure the front desk is clean, organized, and welcoming
• Deliver excellent customer service and resolve patient inquiries promptly

What We Offer:

• Pay: $19-$23/hour, based on experience
• Benefits: medical, dental, vision, life, 401(k), PTO
• Flexible scheduling with multiple locations
• Growth opportunities for leadership

Schedule:

• Monday - Friday
• Daytime Hours
• 8-Hour Shifts