Dental Clinic Medical Support Assistant

U.S. Department of Veterans Affairs; Lincoln (NE); On-site; USD 38,000 - 52,000; Full time

Job summary

U.S. Department of Veterans Affairs, Lincoln, NE, is seeking a Medical Support Assistant for the VA Dental Service. The role focuses on front-line patient contact, appointment scheduling, and processing electronic orders within clinical systems.

Responsibilities include maintaining patient queues, coordinating with clinics, and ensuring accurate data entry into health records and scheduling software while delivering courteous service to diverse patients.

Qualifications

• Knowledge of basic medical terminology to assist in the provision of care to patients
• Skill in recording patient messages and understanding physician requests pertaining to follow-up medical care
• Ability to meet, communicate, and interact with individuals from varying backgrounds and health care team members
• Ability to use and navigate various office automation software and scheduling programs
• Ability to operate insurance collection and scanning software

Responsibilities

• Coordinates and maintains overall patient flow of Dental Clinic Teams
• Receives patients and visitors in person or telephonically
• Creates clinic scheduling matrix
• Schedules for appointments and provides information regarding clinic policies
• Maintains and monitors patients appointment schedules and communicates delays

Skills

Medical terminology

Client communication

Data entry

Scheduling

EHR systems

Team coordination

Education

High school diploma or GED

Tools

Office software

Job description

U.S. Department of Veterans Affairs, Lincoln, NE, is seeking a Medical Support Assistant for the VA Dental Service. The role focuses on front-line patient contact, appointment scheduling, and processing electronic orders within clinical systems.

Responsibilities include maintaining patient queues, coordinating with clinics, and ensuring accurate data entry into health records and scheduling software while delivering courteous service to diverse patients.