Dental Clinic Growth & Operations Manager

Sixteenth Street Community Health Centers; Milwaukee (WI); On-site; USD 90,000 - 130,000; Full time

Job summary

Sixteenth Street Community Health Centers seeks a Dental Clinic Manager to lead the operational, clinical, and financial growth of our dental services. You will drive patient access, provider productivity, staffing, workflows, and quality improvement while ensuring regulatory compliance and data-driven decision making.

You will collaborate with dental directors, operations, finance, and other departments to expand services, improve patient experience, and ensure sustainable growth across the

Qualifications

• Bachelor's degree in healthcare administration, business administration, public health, or related field preferred; equivalent combination of education and relevant experience may be considered.
• Minimum of three to five years of healthcare, dental, or clinic operations experience.
• Demonstrated experience managing clinic operations, staff, workflows, and performance metrics.
• Demonstrated ability to analyze operational and financial data and use information to improve performance.
• Strong leadership, communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities in a dynamic and growing environment.

Responsibilities

• Lead the development, implementation, and expansion of dental services across the organization.
• Develop and execute strategies to increase patient access, utilization, and growth of dental services.
• Identify opportunities for new services, expanded locations, community partnerships, and innovative models of dental care.
• Develop operational plans to support the successful launch of new dental programs, providers, equipment, and locations.
• Monitor community needs and patient demand to identify opportunities for service expansion.
• Establish and monitor key performance indicators related to patient access, visits, productivity, revenue, quality, and program growth.
• Partner with organizational leadership to develop short- and long-term strategic goals for dental services.
• Promote integration of oral health services with primary care and other organizational programs.
• Oversee the day-to-day operations of the dental clinic(s).
• Develop and maintain efficient systems, workflows, policies, and procedures to support high-quality patient care.
• Ensure appropriate scheduling practices that maximize patient access and provider productivity.
• Monitor appointment availability, no-show rates, cancellations, patient flow, and capacity utilization.
• Identify operational barriers and implement improvements to increase efficiency and patient satisfaction.
• Coordinate facility, equipment, supply, and technology needs for dental operations.
• Ensure appropriate inventory management and availability of dental supplies and materials.
• Work with vendors and organizational departments to maintain dental equipment and support operational needs.
• Monitor dental department productivity, patient volume, charges, collections, revenue, and expenses.
• Develop and monitor departmental budgets in collaboration with organizational leadership.
• Identify opportunities to improve financial sustainability and operational performance.
• Monitor provider productivity and work collaboratively with providers and leadership to address barriers to performance.
• Participate in the development of financial projections and business plans for dental program expansion.
• Ensure appropriate processes are in place to support accurate documentation, coding, billing, and reimbursement.
• Review operational and financial data and prepare reports for leadership.
• Recruit, hire, train, supervise, and evaluate dental support staff.
• Develop staffing models that support efficient operations and program growth.
• Provide leadership, coaching, and professional development opportunities for dental staff.
• Promote a positive, collaborative, and patient-centered work environment.
• Establish clear performance expectations and accountability for staff.
• Address personnel concerns and performance issues in collaboration with Human Resources and organizational leadership.
• Support effective communication among dental providers, clinical staff, front office staff, and other departments.
• Ensure dental services are delivered in compliance with applicable federal, state, local, professional, and organizational requirements.
• Maintain readiness for regulatory, accreditation, and program reviews.
• Develop and implement policies and procedures related to dental operations, infection prevention, safety, emergency preparedness, and quality.
• Monitor compliance with infection prevention and control standards applicable to dental settings.
• Participate in both clinic-wide and dental department quality improvement activities and use data to improve patient outcomes and operational performance.
• Support risk management and incident reporting processes.
• Ensure appropriate maintenance of licenses, certifications, equipment records, and required documentation.
• Promote a welcoming, respectful, and patient-centered dental experience.
• Develop strategies to improve access to dental services, particularly for underserved populations.
• Monitor patient satisfaction and implement improvements based on patient feedback.
• Work collaboratively with other departments to address barriers to care, including transportation, insurance, financial assistance, language access, and care coordination.
• Support outreach and community engagement efforts to increase awareness and utilization of dental services.
• Work closely with the Dental Director, Chief Medical Officer, Chief Operating Officer, Qi Director and other organizational leaders to support the success of dental and other services.
• Collaborate with finance, billing, human resources, facilities, information technology, and other departments.
• Participate in organizational strategic planning and leadership activities.
• Represent the dental program in internal and external meetings, partnerships, and community initiatives as appropriate.
• Develop productive relationships with community organizations, schools, referral partners, and other stakeholders.

Skills

Leadership

Communication

Analytical thinking

Organizational

Problem solving

Education

Bachelor's degree in healthcare administration or related field

Job description

Sixteenth Street Community Health Centers seeks a Dental Clinic Manager to lead the operational, clinical, and financial growth of our dental services. You will drive patient access, provider productivity, staffing, workflows, and quality improvement while ensuring regulatory compliance and data-driven decision making.

You will collaborate with dental directors, operations, finance, and other departments to expand services, improve patient experience, and ensure sustainable growth across the