Dental Care Concierge (Entry Level)

uthscsa.edu; San Antonio, Northern (TX, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

UT Health San Antonio is seeking an Entry Level Contact Center Agent for the Dentistry Practice Plan department in San Antonio, TX. The role involves handling high volumes of patient calls, scheduling appointments, and promoting a positive patient experience in a HIPAA-compliant setting.

You will receive initial and ongoing training, work in a fast-paced, on-site environment, and engage with a state-of-the-art call center platform and EHR. Spanish language skills are desirable but not required.

Qualifications

• Outstanding verbal and written communication skills.
• Listening skills-situation analysis and creative problem solving.
• Conflict resolution skills and the ability to stay calm under pressure.
• Strong organizational skills and attention to detail.
• The ability to work well within a team and adaptability to changing situations.
• Flexibility to work with staggering/assigned schedules.
• Proficiency in typing and keyboard skills.
• Ability to learn and operate within call center software and electronic health record.
• Strong multi-tasking skill; use of technology and multiple resources.
• Outstanding phone etiquette with the skills to navigate inbound/outbound calls, chat, email and text.
• Bilingual preferred (Spanish/English) but not required.

Responsibilities

• Handle a high volume of patient and clinical business calls.
• Provide an exceptional patient experience to every caller, aiming for loyalty and confidence in UT Health Patient Experience program.
• Schedule appointments for new and existing patients following clinic guidelines.
• Assist patients with questions, medications, refills and communicating with providers.
• Complete outbound calls to schedule patients per assigned processes.
• Meet UT Health contact center performance metrics with emphasis on quality and timeliness.
• Maintain call quality assessment scores of 95% - 100% consistently.
• Demonstrate professional demeanor in all work interactions.

Skills

Verbal communication

Written communication

Active listening

Conflict resolution

Organization

Teamwork

Adaptability

Typing

Multi-tasking

Education

High school diploma or GED

Job description

UT Health San Antonio is seeking an Entry Level Contact Center Agent for the Dentistry Practice Plan department in San Antonio, TX. The role involves handling high volumes of patient calls, scheduling appointments, and promoting a positive patient experience in a HIPAA-compliant setting.

You will receive initial and ongoing training, work in a fast-paced, on-site environment, and engage with a state-of-the-art call center platform and EHR. Spanish language skills are desirable but not required.