Dental Care Advocate & Front Desk Coordinator

Willamette Dental; Pullman (WA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Tuition reimbursement

401(k) retirement plan with 5% match

Life insurance

Disability insurance

Commuter benefits

Fig scrubs provided

Employee assistance program

Job summary

Willamette Dental in Pullman is seeking a Care Advocate to coordinate patient flow and support clinicians with communication among patients, staff and the appointment center.

You will manage daily scheduling, verify insurance, collect payments, and maintain accurate charts while upholding HIPAA and PPE guidelines. This is a full-time role with benefits and travel flexibility within WD locations as needed.

Qualifications

• High school diploma or GED required. Post-secondary coursework desirable.
• Minimum of two years customer service experience preferred.
• Medical/dental clinic or healthcare experience highly desirable, including HIPAA compliance procedures.

Responsibilities

• Oversee the daily schedule and maximize scheduling efficiencies.
• Understand payment methods and collect payments for dental services.
• Balance daily payment ledger and reconcile payments; prepare deposits.
• Update patient charts and verify insurance information; schedule treatment as directed by clinicians.
• Prepare new patient charts and maintain chart routing processes; ensure charts are organized and accessible.
• Triage incoming emergency and unplanned treatment calls; reinforce recalls and referrals.

Skills

Customer service

Communication

Scheduling

Education

High school diploma or GED

Post-secondary coursework desirable

Job description

Willamette Dental in Pullman is seeking a Care Advocate to coordinate patient flow and support clinicians with communication among patients, staff and the appointment center.

You will manage daily scheduling, verify insurance, collect payments, and maintain accurate charts while upholding HIPAA and PPE guidelines. This is a full-time role with benefits and travel flexibility within WD locations as needed.