Dental Call Center Representative

PrimeHealth+; Grand Junction (CO); On-site; USD 23,000 - 28,000; Full time

Job summary

PrimeHealth+ is seeking a Dental Call Center Representative in Grand Junction, CO. This full-time role handles inbound calls, schedules dental appointments, and delivers professional customer service to patients.

Candidates should have a high school diploma and at least one year of customer service experience, plus strong communication skills and the ability to multitask in a fast-paced setting. Bilingual English/Spanish is a plus. Immunizations and screenings may be required.

Qualifications

• High school diploma required.
• At least 1 year of customer service experience.
• Excellent verbal, written, and computer skills.
• Strong phone etiquette and active listening skills.
• Ability to multitask in a fast-paced environment.
• Positive, patient-focused attitude and teamwork.

Responsibilities

• Answer inbound calls and assist patients with scheduling dental appointments.
• Respond to patient questions and direct calls to appropriate team members.
• Document patient information and communications accurately.
• Provide friendly, professional customer service on every call.
• Manage multiple tasks while maintaining accuracy and efficiency.
• Support the dental team with additional administrative duties as needed.

Skills

Customer service

Phone etiquette

Active listening

Multitasking

Written communication

Verbal communication

Education

High school diploma

Job description

Job Details

Job Location: Grand Junction Main - Grand Junction, CO 81504

Salary Range: $16.77 - $20.49 Hourly

Dental Call Center Representative

Full-Time | Grand Junction, CO

What You'll Do

• Answer inbound calls and assist patients with scheduling dental appointments
• Respond to patient questions and direct calls to the appropriate team members
• Document patient information and communications accurately
• Provide friendly, professional customer service on every call
• Manage multiple tasks while maintaining accuracy and efficiency
• Support the dental team with additional administrative duties as needed

Qualifications

What We're Looking For

• High school diploma
• At least one year of customer service experience
• Excellent verbal, written, and computer skills
• Strong phone etiquette and active listening skills
• Ability to multitask in a fast-paced environment
• A positive, patient-focused attitude and strong teamwork skills

Preferred Qualifications

• Experience in a medical or dental office
• Three or more years of inbound call center experience
• Knowledge of medical or dental terminology
• Bilingual in English and Spanish

Why PrimeHealth+

At PrimeHealth+, every phone call is an opportunity to make someone's day a little easier. As part of our mission-driven dental team, you'll help patients access the care they need while providing compassionate service from the very first interaction.

You'll work alongside dedicated professionals who believe in teamwork, kindness, and making quality healthcare accessible to everyone.

Additional Requirements

Candidates must be current on—or willing to obtain—required immunizations and screenings, including Tdap, MMR, Varicella, Hepatitis B, annual flu vaccine, and TB screening.

If you enjoy helping people and thrive in a fast-paced, customer-focused environment, we'd love to hear from you.