Dental Business Assistant

Mahan and Associates; Franklin (TN); On-site; USD 36,000 - 42,000; Full time

Job summary

Dental Bliss in Franklin, TN is seeking a friendly Front Desk Associate to welcome patients, manage check-in/check-out, and keep the schedule running smoothly in a spa-like dental setting.

You will coordinate appointments, assist with doctor and hygiene calendars, maintain patient records, and deliver exceptional customer service in a fast-paced team environment.

Qualifications

• Minimum 2 years dental front desk experience preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Exceptional customer service with a patient-first mindset.

Responsibilities

• Welcome patients with a warm, friendly attitude and manage check-in/check-out.
• Answer calls, respond to inquiries, and make outbound calls as needed.
• Schedule appointments and coordinate follow-ups to keep a productive schedule.
• Assist in managing doctor and hygiene calendars to maximize patient flow.
• Collaborate with the Treatment Coordinator and clinical team for seamless communication.
• Maintain accurate patient records, treatment notes, and transactions.
• Coordinate referrals and follow scheduling procedures.
• Maintain an organized, professional front office.
• Monitor and order office supplies as needed.

Skills

Verbal communication

Written communication

Organizational skills

Customer service

Computer skills

Team player

Attention to detail

Education

High school diploma

Tools

Dental practice software

Job description

Dental Front Desk Associate – Dental Bliss

Location: Franklin, TN.
Job Type: Full-Time | Permanent.
Pay: Competitive, Based on Experience.

Join Our Team at Dental Bliss!

At Dental Bliss, we believe a dental visit should be anything but ordinary! Our resort-style dental practice in Franklin, TN, combines advanced dentistry with a relaxing, spa-like atmosphere to create an exceptional experience for every patient.

We're looking for a friendly, organized, and motivated Dental Front Desk Associate who loves working with people and thrives in a busy, team-oriented environment.

As one of the first faces our patients see, you'll play a key role in creating a welcoming atmosphere, keeping our schedules running smoothly, and ensuring every patient receives the outstanding care and attention they deserve.

If you have dental front office experience, excellent communication skills, and a passion for providing exceptional customer service, we want to meet you!

What You'll Do:

• Welcome patients with a warm, friendly attitude and provide an outstanding check-in and check-out experience.
• Answer incoming calls, respond to patient inquiries, and make outbound calls as needed.
• Schedule appointments and coordinate follow-ups to maintain an efficient and productive schedule.
• Assist in managing both doctor and hygiene schedules, minimizing openings and maximizing patient flow.
• Work closely with the Treatment Coordinator and clinical team to ensure seamless patient communication and care.
• Maintain accurate patient records, treatment documentation, and account transactions.
• Coordinate patient referrals and follow established office scheduling procedures.
• Help maintain an organized, professional, and welcoming front office.
• Monitor and order administrative and office supplies as needed.

What We’re Looking For:

• Minimum of 2 years of dental office experience preferred.
• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• Exceptional customer service skills with a patient-first mindset.
• Strong computer skills and the ability to quickly learn new software.
• A positive, dependable attitude and willingness to support the team.
• Experience with dental practice management software is preferred.
• A professional, friendly demeanor and strong attention to detail.

Why You’ll Love Working at Dental Bliss:

At Dental Bliss, we take pride in creating a unique experience for both our patients and our team. We believe great dentistry starts with great people!

We offer:

• Competitive compensation based on experience.
• Comprehensive benefits package.
• A beautiful, modern, spa-inspired work environment.
• A collaborative, team-focused atmosphere.
• Opportunities for professional growth and skill development.
• The chance to build lasting relationships with patients and make a difference every day.