Dental Billing & A/R Specialist

Babylon Dental Care; West Babylon (NY); On-site; USD 37,195 - 41,328; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Paid time off

Dental insurance

Health insurance

Tuition assistance

Job summary

Babylon Dental Care is seeking a Dental Billing & A/R Specialist to join their team in West Babylon, NY. This role is essential in ensuring accurate billing and A/R management, contributing to the company's legacy of exceptional dental care.

With a competitive pay range of $27 to $30 per hour and comprehensive benefits, this position promises professional growth and a supportive work environment.

Qualifications

• Ability to stay focused on completing tasks in a fast-paced environment.
• Strong and comfortable with using mathematical skills when needed.
• Empathic and compassionate, with a focus on patient care.

Responsibilities

• Review A/R reports monthly for accuracy.
• Follow up with patients for account rectification.
• Send accurate billing statements every thirty days.

Skills

Mathematical skills

Communication

Organizational skills

Teamwork

Customer service orientation

Education

High school diploma or equivalent

College degree preferred

Job description

Dental Billing & A/R Specialist

"Treating people like family for over 43 years and creating an experience that exceeds an expectation"

Become a part of the dynamic and vibrant team at Babylon Dental Care, where the focus extends beyond dental care to making a profound impact on our community and enhancing the lives of our patients. As a foundational provider of general, specialty dental services, and Sleep/Airway Disorder treatments, Babylon Dental Care is recognized for its commitment to excellence, compassion, and unmatched patient care. We are currently seeking a Dental Billing & A/R Specialist to infuse new energy into our Billing and Finance teams. Our Great South Bay location in West Babylon, NY is a welcoming and warm environment, intentionally designed to promote collaboration and foster creativity. The intention of this role is to create everyday service success, while offering opportunities for growth and advancement if desired by the professional.

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Paid time off
• Training & development
• Bonus based on performance
• Company parties
• Employee discounts
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Parental leave
• Tuition assistance
• Wellness resources

Why Babylon Dental Care?

• A Caring Legacy: Step into a role where your work directly contributes to a legacy of exceptional dental care and community service. Privately owned, we honor all who want to serve.
• Collaborative Practice Environment: Enjoy an environment created to foster and motivate all to learn the basics of service. Our team works together to help one another serve our patients with the highest quality of care. We recognize and appreciate the wholehearted professional you feel called to be.
• Growth and Development: At Babylon Dental Care, your professional development is paramount. We invest in each team member’s growth, ensuring that your career flourishes with us.

What you can expect

A fast-paced, challenging, and exciting work atmosphere where everyone is focused on making you successful and happy in your role.

Training! We will train you to become a strong and valuable Billing & A/R Specialist and our (very unique) Global Training program allows you to see how/what all departments do to support you in your role. Some of our Billing & A/R Specialists have moved into roles as Front Desk Leads, Billing Department Leads, Hygiene Coordinator Leads, and even Practice Administrators.

We give plenty of support and we’re with you every step of the way! You start your BDC journey with a 15 day Global Training and your own Ambassador to walk you through it all. Our intention during the beginning days is to introduce you to BDC's entire service, culture mindset and give you customized and or individualized training needed to master your role as a Billing & A/R Specialist.

What we will ask of you

Commitment to Babylon Dental Care and the patients we serve. Teamwork and a willingness to learn every day! This role can be your stepping stone to success and professional growth within our practice! The sky’s the limit!

• Reliable and team orientated, willing to emulate positivity to all who you work with.
• Out of the box thinker and collaborative nature to support our growth.
• Empathic and compassionate, someone who embraces patient care & building relationships that matter.
• High level of professional presence, advocates for BDC's service mindset.
• Ability to stay focused on completing tasks in order of importance in a fast paced environment.
• Open to learn all about technologies that will enhance our patient care and service.
• Self motivated, takes initiative without constant direction.
• Calm under pressure, strong communicator with team members and patients.
• Strong and comfortable with utilizing Mathematical skills, when needed.
• High follow thru and strong organizational skills.
• Open to mentor other team members to encourage Insurance related knowledge growth.

Responsibilities (Day to Day)

• Review A/R reports monthly for all accounts (private pay and insurance) for accuracy.
• Follow up with patients and/or adjust A/R accounts as needed to rectify accounts.
• Refer any insurance issues on the A/R to the billing team.
• Approach billing department team with any questions about balances after insurance pays claim(s); make necessary notes to account.
• Review balances sent from billing department after they enter mail and EBT payments daily; research to ascertain if appropriate to send statement to patient/guarantor and send if appropriate.
• Send accurate billing statements every thirty (30) days to all patients with balances. Clarify in communication if we are still waiting on Insurance payments.
• Start contacting all patients, via phone, with outstanding balances of more than forty-five (45) old; continue contacting at regular intervals and maintain detailed records of all such contact attempts.
• Enter notes in patient account about any issues.
• When all reasonable collection attempts have failed, refer accounts to our collections attorney as needed (approval of Practice Administrator and/or COO required).
• Process and enter payments into patient ledger when collected as the result of collection call.
• Produce report for next-day patients with balances and put explanation of balance in patient’s appointment. Communicate with Patient Coordinator so they have an understanding of the prior balance, offer support so they can assist in final collection effort.
• Accept and resolve all calls from patients regarding billing questions.
• Check e-mails frequently to maintain communication with patients and teams.
• Review refund requests sent by staff; approve in conjunction with Financial Team (or an Administrator).
• Work collaboratively with the entire practice to meet or exceed monthly goals so all can receive their check exercise bonus!
• Understand and navigate ledger items when appropriate.
• Be available and willing to mentor other Front Desk team members on respectful ways to communicate financial concerns with patients, as needed.
• Participate and collaborate every other week with Admin group on Huddle calls to better develop our service in this department.
• All other tasks as deemed necessary by the administration team and/or COO.

Minimum Qualifications

• High school or equivalent (Required).
• College degree preferred.

Babylon Dental Care Perks

• Competitive Compensation: Earn $27 to $30 per hour, reflective of your skills and dedication.
• Comprehensive Benefits: Enjoy paid holidays, personal time off, sick time (as per NYS law), health insurance options available, a $2500 dental credit for your own dental needs within the Practices and a 401K with employer match. Monthly team bonus opportunities are extended. Most benefits start after your probationary period of 90 days. You start accruing sick time from day one, as per NYS and the Practice extends PTO within year one.
• Professional Growth: Opportunities for learning and advancement in a supportive environment that values innovation and hard work.