Dental Appointment Coordinator Dental Treatment Coordinator

Coastland Dental; Burbank (CA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in dental care is seeking a Scheduling Coordinator who will play a crucial role in enhancing patient services. This position involves greeting patients, managing appointment schedules, and maintaining accurate patient records. The ideal candidate will demonstrate exceptional organizational skills and professionalism, ensuring a welcoming environment for all visitors. You will be part of a dynamic team that values trust and cooperation, contributing to a fast-paced yet rewarding workplace. If you have a passion for patient care and thrive in a busy setting, this opportunity is perfect for you!

Benefits

401(k)

Employee discounts

Free uniforms

Health insurance

Qualifications

• High school diploma required, with 3 years experience in dental profession.
• Knowledge of appointment coordination and office procedures essential.

Responsibilities

• Greet patients, schedule appointments, and maintain patient records.
• Communicate financial options and manage patient payments efficiently.
• Ensure a clean and organized front desk and reception area.

Skills

Appointment coordination

English composition

Office equipment proficiency

Professionalism under stress

Trust-building

Organizational skills

Constructive criticism acceptance

Data collection and confidentiality

Effective communication

Education

High school diploma or equivalent

3 years relevant experience in dental profession

Tools

MS Excel

MS Word

Practice Management software

Job description

Benefits:

• 401(k)
• Employee discounts
• Free uniforms
• Health insurance

Position Title: Scheduling Coordinator/ Treatment Coordinator

Job Summary: The Scheduling Coordinator represents the practice in all facets of patient services, which may include, but is not limited to; greeting patients, answering the telephone, scheduling appointments, maintaining patient records and coordinating patient flow.

Essential Duties:

1. Greets visitors and patients entering the practice and alerts appropriate staff of patient arrivals.
2. Answers telephone, routes calls, provides information, and takes messages in accordance with practice procedures.
3. Schedules and adjusts patient appointments to maximize patient care.
4. Establishes, maintains and keeps patient files and records up to date (i.e. address, phone number, insurance information, etc.).
5. Communicates with patients regarding financial options according to financial protocol.
6. Reconciles financial records by receiving and recording patient payments.
7. Prepares correspondence, memos, referral letters, and other documents, as requested by the doctor.
8. Uses computer or fax to transmit information or documents when requested.
9. Keeps the front desk and reception areas clean.
10. Organizes magazines to keep current and neat.
11. Performs necessary duties associated with checking patients in and out.
12. Calls patients the day before to remind them of a scheduled appointment time, or monitors the automatic communication system and maintains accuracy.
13. Sends prior authorizations on a daily basis.
14. Adheres to all safety and health regulations.
15. Monitors the schedule regularly, adjusts the schedule as necessary, and reschedules patients as needed.
16. Keeps staff and doctor informed of scheduling problems, issues or concerns.
17. Registers new patients, provides necessary paperwork (welcome letter, HIPAA documents), and ensures all required documents are completed by the patient.
18. Utilizes Recall Protocol to reactivate patients into the recall system.
19. Sends postcards and makes calls according to the Recall System Protocol.
20. Follows up on unscheduled treatment by calling parents with an estimated patient portion and schedules treatment.

Knowledge/Skills/Abilities:

• Knowledge of appointment coordinator procedures.
• Knowledge of English composition, grammar, spelling, and punctuation.
• Skilled in the use of standard office equipment including: telephones, calculators, copiers, fax, computers, and computer software (MS Excel, Word, Practice Management software).
• Ability to maintain composure and professionalism when exposed to stressful situations.
• Ability to engender trust from the doctors, co-workers, and patients.
• Maintain confidence with the patient regarding abilities of doctor(s) and staff.
• Ability to work cooperatively with management, staff, and patients.
• Ability to prioritize, organize, and complete tasks in a timely and independent manner.
• Ability to accept constructive criticism.
• Ability to understand and follow written and verbal instructions.
• Ability to collect data, establish facts, draw valid conclusions, and maintain confidentiality.
• Ability to communicate and express thoughts and ideas competently.
• Ability to quickly grasp relevant concepts regarding duties and responsibilities.
• Ability to greet visitors professionally and courteously.

Education / Experience:

• High school diploma or equivalent.
• Minimum of 3 year(s) relevant experience in the dental profession.
• May be required to administer first aid or CPR.
• Occasional exposure to toxic or caustic chemicals and radiation.
• Exposure to moderate noise levels.
• Exposure to hectic, fast-paced, high anxiety environments.