Dental Administrative Assistant — Patient Care & Scheduling

Community-Health-Center-of-Buffal; Buffalo (NY); On-site; USD 28,000 - 29,000; Full time

Job summary

The Administrative Assistant (Dental) supports the Dental department across the Buffalo and Niagara Falls offices, working 3 days in Niagara Falls and 2 days in Buffalo each week. The role requires independence, professional conduct, and strong clerical skills.

Responsibilities include confidentiality, document creation, scheduling, patient check-in, EMR registration, and active patient flow management, with involvement in QA activities and diverse patient interactions.

Qualifications

• High School diploma.
• Minimum of one year of experience in a healthcare office setting.
• Proficiency in MS Office suite.
• Demonstrated independence, flexibility, personal integrity, and the ability to collaborate with patients and colleagues.

Responsibilities

• Maintain confidentiality in all administrative tasks.
• Create and edit documents like reports, invoices, memos, and letters.
• Manage incoming calls and schedule appointments.
• Greet dental patients upon arrival.
• Utilize a computerized patient information system to register patients and perform clerical tasks.
• Validate patient eligibility via medical insurance websites.
• Follow up with patients who miss appointments and reschedule when necessary.
• Assist in overseeing patient flow to ensure timely appointments and proper scheduling.
• Participate in Quality Improvement and Quality Assurance activities.
• Interact with patients of diverse backgrounds in a supportive and professional manner.
• Maintain regular attendance and attend mandatory staff meetings.
• Perform other relevant duties as delegated or requested.
• Ability to effectively work in high-pressure situations.

Skills

Healthcare office experience

MS Office proficiency

Independent and flexible

Patient interaction

Education

High School diploma

Associate degree

Tools

MS Office

EMR software

Job description

The Administrative Assistant (Dental) supports the Dental department across the Buffalo and Niagara Falls offices, working 3 days in Niagara Falls and 2 days in Buffalo each week. The role requires independence, professional conduct, and strong clerical skills.

Responsibilities include confidentiality, document creation, scheduling, patient check-in, EMR registration, and active patient flow management, with involvement in QA activities and diverse patient interactions.