Administrative Assistant - Dental

Community-Health-Center-of-Buffal; Buffalo (NY); On-site; USD 28,000 - 29,000; Full time

Job summary

The Administrative Assistant (Dental) supports the Dental department across the Buffalo and Niagara Falls offices, working 3 days in Niagara Falls and 2 days in Buffalo each week. The role requires independence, professional conduct, and strong clerical skills.

Responsibilities include confidentiality, document creation, scheduling, patient check-in, EMR registration, and active patient flow management, with involvement in QA activities and diverse patient interactions.

Qualifications

• High School diploma.
• Minimum of one year of experience in a healthcare office setting.
• Proficiency in MS Office suite.
• Demonstrated independence, flexibility, personal integrity, and the ability to collaborate with patients and colleagues.

Responsibilities

• Maintain confidentiality in all administrative tasks.
• Create and edit documents like reports, invoices, memos, and letters.
• Manage incoming calls and schedule appointments.
• Greet dental patients upon arrival.
• Utilize a computerized patient information system to register patients and perform clerical tasks.
• Validate patient eligibility via medical insurance websites.
• Follow up with patients who miss appointments and reschedule when necessary.
• Assist in overseeing patient flow to ensure timely appointments and proper scheduling.
• Participate in Quality Improvement and Quality Assurance activities.
• Interact with patients of diverse backgrounds in a supportive and professional manner.
• Maintain regular attendance and attend mandatory staff meetings.
• Perform other relevant duties as delegated or requested.
• Ability to effectively work in high-pressure situations.

Skills

Healthcare office experience

MS Office proficiency

Independent and flexible

Patient interaction

Education

High School diploma

Associate degree

Tools

MS Office

EMR software

Job description

Job Summary: The Administrative Assistant (Dental) provides crucial administrative support to the Dental department in both our Buffalo and Niagara Falls offices. This role requires the ability to work independently and perform a variety of general clerical tasks. The ideal candidate will project a professional image through in-person and over-the-phone interactions while working 3 days in Niagara Falls and 2 days in Buffalo each week.

Responsibilities

• Maintain confidentiality in all administrative tasks.
• Create and edit documents like reports, invoices, memos, and letters as directed by the Dental Director or management team.
• Perform general clerical duties including photocopying, scanning, faxing, mailings, and filing.
• Manage incoming calls and schedule appointments.
• Greet dental patients upon arrival.
• Utilize a computerized patient information system to register patients and conduct other clerical procedures.
• Validate patient eligibility via medical insurance websites.
• Follow up with patients who miss appointments and arrange for rescheduling when necessary.
• Assist in overseeing patient flow to ensure timely appointments and proper scheduling.
• Participate in Quality Improvement and Quality Assurance activities as needed.
• Interact with patients of diverse backgrounds and ages in a supportive and professional manner.
• Maintain regular attendance and attend mandatory staff meetings.
• Perform other relevant duties as delegated or requested.
• Ability to effectively work in high-pressure situations.

Qualifications

• High School diploma.
• Minimum of one (1) year of experience in a healthcare office setting.
• Demonstrated independence, flexibility, personal integrity, and the ability to collaborate effectively with patients and colleagues.
• Proficiency in MS Office suite.

Preferred Qualifications

• Associate degree.
• Two (2) years of experience in a dental office.
• Proficiency in MS Office suite.
• Experience with electronic medical records software.

Physical Demands

This role involves periods of sitting, standing, walking, bending, and stooping. Evening work may be necessary.

Hourly Range

$20.00/hr. - $21.00/hr.