Dental Account Growth & Retention Manager

Kwikly Dental Staffing; Minneapolis (MN); On-site; USD 65,000 - 95,000; Full time

Job summary

Kwikly is a technology-driven dental staffing company connecting vetted dental professionals with practices across the country. The role is focused on retention and growth, owning a book of dental office clients and anticipating churn before it happens.

You’ll build durable relationships, onboard new offices, and drive expansion by solving each practice’s needs with our solutions. Day-to-day requests are handled by support; your job is to understand outcomes and maintain a healthy account

Qualifications

• 2+ years in account management, customer success, or client-facing sales.
• A track record of retaining and growing a book of business with measurable results.
• Genuine commercial instinct to spot expansion opportunities.
• Credibility with business owners and ability to discuss practice economics.
• Comfort with data: pull, read, and translate reports into recommendations.
• Proactive by default; you don’t wait for a problem to arise.
• Ability to manage a large portfolio without neglecting quieter accounts.
• Comfortable with ambiguity and shifting priorities in a fast-growing business.

Responsibilities

• Own retention, churn prevention, and expansion across a portfolio of dental practices and DSO locations
• Build durable relationships with practice owners, office managers, and DSO operations leaders
• Onboard new offices and drive early adoption — the first weeks set the trajectory of the account
• Monitor account health continuously: booking trends, fill rates, spend, usage patterns
• Run structured check-ins and business reviews with data in hand, framed around outcomes
• Identify and close expansion: additional locations, additional roles, higher-frequency booking
• Coordinate internally with support, talent, and market managers so promises get delivered
• Keep the CRM current so account health and pipeline are visible across the team
• Bring patterns back to the business to see what's working and what isn't

Skills

Account management

Customer success

Client relationship building

Data-driven decision making

Sales acumen

Job description

Kwikly is a technology-driven dental staffing company connecting vetted dental professionals with practices across the country. The role is focused on retention and growth, owning a book of dental office clients and anticipating churn before it happens.

You’ll build durable relationships, onboard new offices, and drive expansion by solving each practice’s needs with our solutions. Day-to-day requests are handled by support; your job is to understand outcomes and maintain a healthy account