Denova Collaborative Health

Saludos Hispanos; Phoenix (AZ); Hybrid; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Associate to enhance their team in Phoenix, AZ. This full-time role focuses on delivering exceptional customer service while resolving inquiries and processing orders. The ideal candidate will demonstrate strong communication skills and proficiency in Microsoft Office and ERP systems. With a commitment to professionalism and a positive attitude, you will play a crucial role in ensuring customer satisfaction. Join a supportive environment that values teamwork and offers opportunities for growth, including flexible hours and a hybrid work setting. If you are passionate about customer service and eager to make a difference, this is the perfect opportunity for you.

Benefits

401(k)

401(k) matching

Health insurance

On-the-job training

Paid time off

Referral program

Vision insurance

Work from home

Qualifications

• Strong communication skills to interact with customers and teams effectively.
• Excellent computer skills with experience in Microsoft Office and ERP systems.

Responsibilities

• Provide high-level professionalism to ensure positive customer experiences.
• Process customer orders and maintain accurate data entry in systems.

Skills

Bilingual (English/Spanish)

Microsoft Office

ERP Systems (NetSuite)

Communication Skills

Multi-tasking

Attention to Detail

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Job Category: Customer Service

Overview:

Customer Service Associate

Denova Collaborative Health is seeking a full-time Customer Service Associate to join our team in Phoenix, AZ. This position is responsible for providing excellent customer service and resolving customer issues. The Customer Service Associate will work closely with our sales team, accounting department, and support staff to provide quality service and resolve customer inquiries.

Responsibilities:

• Provide a high level of professionalism to ensure a positive customer experience. Respond to customer inquiries, provide solutions to customer concerns, and deliver quality service.
• Ensure all data entry into the company’s systems is accurate and complete.
• Process customer orders, prepare purchase orders, shipping quotes, order inventory, and invoices.
• Prepare credit card payments for customers in a timely manner.
• Maintain order books by tracking all shipments, invoices, and credit card payments.
• Communicate with customers via phone or email to respond to inquiries and provide quality service.

Required Skills & Experience:

• Bilingual (English/Spanish) preferred but not required.
• Excellent computer skills including Microsoft Office products (Word, Excel, PowerPoint) and experience with ERP systems (NetSuite) or similar systems.
• Strong communication skills with the ability to effectively communicate with internal/external teams as well as with customers/colleagues.
• Ability to multi-task, prioritize, and pay attention to detail while maintaining a positive attitude at all times.
• Must be able to work flexible hours including evenings/weekends/holidays as needed.

Job Type: Full-time

Pay: $17.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance
• Work from home

Shift:

• Day shift
• Morning shift
• No nights

Weekly day range: Monday to Friday

Work setting: Call center, Hybrid remote

Ability to Commute: Phoenix, AZ 85012 (Required)

Ability to Relocate: Phoenix, AZ 85012: Relocate before starting work (Required)

Work Location: Hybrid remote in Phoenix, AZ 85012