Denials Optimization Analyst

Athenahealth India; Belfast (ME); On-site; USD 50,000 - 86,000; Full time

Benefits offered by this job

Commuter support

Employee assistance programs

Tuition assistance

Employee resource groups

Collaborative workspaces

Flexible work arrangements

Book clubs

External speakers

Hackathons

Job summary

athenahealth is seeking a Denials Optimization Associate to join the Denials Optimization & Process Efficiencies team. The role uses data and analytics to identify denial trends, uncover root causes, and drive targeted process improvements that reduce manual effort and improve KPIs.

The team collaborates with Operations, BI, Training, Quality, and Technology to implement automation and standardized workflows across payer and client programs, delivering scalable solutions and sustained

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 3+ years of experience in denial management, revenue cycle operations, or a related operational role.
• Demonstrated success driving process optimization and reducing manual effort.
• Strong stakeholder engagement and cross‑functional collaboration skills.
• Experience leading projects independently with measurable outcomes.
• Working knowledge of project management concepts.
• SQL or advanced data‑querying experience.

Responsibilities

• Analyze denial performance data, workflows, and monitor outputs to identify trends, bottlenecks, and root causes impacting key KPIs.
• Translate insights into action by designing and executing targeted intervention strategies that measurably improve operational performance and reduce manual effort.
• Lead end‑to‑end optimization initiatives, including problem definition, data analysis, solution design, execution, and post‑implementation performance tracking.
• Develop success metrics and monitor KPI performance to validate impact, identify risks, and sustain improvements over time.
• Partner cross‑functionally with Operations, BI, R&D, Commercial, and Training teams to implement workflow changes, automation opportunities, and monitoring enhancements.
• Communicate findings and outcomes to leadership and stakeholders through clear, data‑driven storytelling and performance reporting.

Skills

Data analysis

Stakeholder engagement

Project leadership

Process optimization

SQL

Education

Bachelor’s degree or equivalent professional experience

Tools

SQL

Job description

athenahealth is seeking a Denials Optimization Associate to join the Denials Optimization & Process Efficiencies team. The role uses data and analytics to identify denial trends, uncover root causes, and drive targeted process improvements that reduce manual effort and improve KPIs.

The team collaborates with Operations, BI, Training, Quality, and Technology to implement automation and standardized workflows across payer and client programs, delivering scalable solutions and sustained