Denials Process Automation Specialist

athenahealth; Belfast (ME); Hybrid; USD 50,000 - 86,000; Full time

Benefits offered by this job

Health benefits

Tuition assistance

Commuter support

Employee resource groups

Dog-friendly offices

Job summary

athenahealth is seeking a Denials Process Automation Associate to join the Denials Process Automation team. You will own a portfolio of automation opportunities, guiding discovery, prioritization, stakeholder alignment, and launch readiness to reduce manual denial work and improve revenue cycle outcomes.

The role collaborates with Product/R&D and operations to translate business requirements into scalable automation, leveraging AI-enabled tools for analysis and documentation.

Qualifications

• 2+ years of professional experience in healthcare operations, revenue cycle management, automation-adjacent roles, product operations, process improvement, or a related operational environment.
• Strong analytical skills with the ability to interpret data, surface insights, connect metrics to operational outcomes, and communicate findings clearly.
• Demonstrated ability to work independently, manage multiple priorities, and drive initiatives forward while collaborating across cross-functional teams.
• Strong organizational, prioritization, and communication skills; mastery of Microsoft Office applications, including Excel, PowerPoint, Word, and Outlook.

Responsibilities

• Manage a service-level portfolio of DPA automation opportunity areas, including prioritization, stakeholder alignment, Product/R&D coordination, capacity planning, readiness decisions, and early outcome review.
• Partner closely with the AHI-based DPA team to connect portfolio-level automation priorities with opportunity-level execution, providing strategic context, operational guidance, and decision support.
• Serve as key partner to Product/R&D, helping clarify business requirements, feasibility questions, dependencies, release readiness, post-launch ownership, and capability-enablement needs.
• Utilize insights derived from denial and service performance trends, manual workflows, escalations, automation performance, and strategic priorities to guide opportunity development, sequencing, and portfolio decisions.
• Apply AI-enabled tools to accelerate analysis, discovery, documentation, solution design, and other operational activities that improve automation implementation and team effectiveness.
• Develop business artifacts, readouts, performance insights, outcome criteria, and readiness expectations that align stakeholders to service goals.
• Coordinate user acceptance testing, operational readiness, controlled rollout, post-launch acceptance, and escalation or remediation paths from a Denials service perspective.

Skills

Healthcare operations

Automation

Stakeholder communication

Data analysis

MS Office

Job description

athenahealth is seeking a Denials Process Automation Associate to join the Denials Process Automation team. You will own a portfolio of automation opportunities, guiding discovery, prioritization, stakeholder alignment, and launch readiness to reduce manual denial work and improve revenue cycle outcomes.

The role collaborates with Product/R&D and operations to translate business requirements into scalable automation, leveraging AI-enabled tools for analysis and documentation.