Denials Process Automation Associate

Athenahealth India; Belfast (ME); On-site; USD 50,000 - 86,000; Full time

Benefits offered by this job

Commuter support

Employee assistance programs

Tuition assistance

Employee resource groups

Collaborative workspaces

Dogs allowed

Job summary

athenahealth India is seeking a results-driven operations professional to manage a DPA automation portfolio and align cross-functional teams from discovery through outcome monitoring.

You will translate complex requirements into actionable plans, support release readiness, and guide priorities based on performance insights and strategic goals. The role emphasizes collaboration, analytics, and process improvement for healthcare operations teams.

Qualifications

• Strong analytical skills with the ability to interpret data, surface insights, connect metrics to operational outcomes, and communicate findings clearly.
• Experience translating complex operational concepts into clear documentation, requirements, success measures, and stakeholder-facing artifacts.
• Proven ability to work independently, manage multiple priorities, and drive initiatives forward while collaborating across cross-functional teams.

Responsibilities

• Manage a service-level portfolio of DPA automation opportunity areas, including prioritization, stakeholder alignment, Product/R&D coordination, capacity planning, readiness decisions, and early outcome review.
• Partner with the AHI-based DPA team to connect portfolio-level automation priorities with opportunity-level execution, providing strategic context and decision support.
• Serve as key partner to Product/R&D, clarifying business requirements, feasibility questions, dependencies, release readiness, and capability-enablement needs.
• Utilize insights from denial and service performance trends, manual workflows, escalations, automation performance, and strategic priorities to guide opportunity development and sequencing.
• Apply AI-enabled tools to accelerate analysis, discovery, documentation, and solution design to improve automation implementation.
• Develop business artifacts, readouts, performance insights, and readiness expectations to align stakeholders to service goals.
• Coordinate user acceptance testing, operational readiness, controlled rollout, post-launch acceptance, and escalation/remediation paths.

Skills

Analytical skills

Documentation

Cross-functional

Independence

MS Office suite

Tools

Excel

Job description

Job Responsibilities

• Manage a service-level portfolio of DPA automation opportunity areas, including prioritization, stakeholder alignment, Product/R&D coordination, capacity planning, readiness decisions, and early outcome review.
• Partner closely with the AHI-based DPA team to connect portfolio-level automation priorities with opportunity-level execution, providing strategic context, operational guidance, and decision support to move assigned opportunity areas through discovery, implementation and outcome monitoring.
• Serve as key partner to Product/R&D, helping clarify business requirements, feasibility questions, dependencies, release readiness, post-launch ownership, and capability-enablement needs.
• Utilize insights derived from denial and service performance trends, manual workflows, escalations, automation performance, and strategic priorities to guide opportunity development, sequencing, and automation portfolio decisions.
• Apply AI-enabled tools to accelerate analysis, discovery, documentation, solution design, and other operational activities that improve automation implementation and team effectiveness.
• Develop business artifacts, readouts, performance insights, outcome criteria, and readiness expectations that align stakeholders to service goals and provide consistent clarity across initiatives.
• Coordinate user acceptance testing, operational readiness, controlled rollout, post-launch acceptance, and escalation or remediation paths from a Denials service perspective.

Typical Qualifications

• 2+ years of professional experience in healthcare operations, revenue cycle management, automation-adjacent roles, product operations, process improvement, or a related operational environment.
• Strong analytical skills with the ability to interpret data, surface insights, connect metrics to operational outcomes, and communicate findings clearly.
• Experience translating complex operational concepts into clear documentation, requirements, success measures, and stakeholder-facing artifacts.
• Demonstrated ability to work independently, manage multiple priorities, and drive initiatives forward while collaborating across cross-functional teams.
• Strong organizational, prioritization, and communication skills; mastery of Microsoft Office applications, including Excel, PowerPoint, Word, and Outlook.

Expected Compensation

$50,000 - $86,000 The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.

About athenahealth

Our vision:

In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture:

Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count.

Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment:

Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you:

• Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
• We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
• In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons.
• We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

United by our mission and driven by our entrepreneurial spirit, our work at athenahealth is collaborative, transformative, and above all, it’s meaningful. Our employees take pride in using technology and data-driven insights to inspire changes that will make the U.S. healthcare system better for everyone, including your friends, family and maybe even you.